Game Support English Support
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Deterring the Prevalence of Bots and Gold Sellers by Disallowing Virtual Machines
Hello adventurers! Our Game Moderation team are constantly working to help address the prevalence of bots and gold sellers here in New World. New World has a variety of security controls in place in order to deter and … |
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0 | 5349 | January 31, 2022 |
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Was your character deleted by accident?
Greetings Adventurers !!! If by accident or any other reason your character was deleted, there is a way to get it back! Through this link you will find the help you need to recover it. https://www.amazongames.com/en-u… |
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4 | 40661 | November 24, 2021 |
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High Latency & Stuttering Issues
Hello Folks! We are gathering information regarding high latency & stuttering issues. If you are experiencing this problem please provide us with the following information: Describe what you were doing when it start… |
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770 | 38663 | May 29, 2023 |
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[Guide] How do I read the Server Status page
Hello Adventurers, Today, I would like to say a few words in regards to the New World “Server Status“ Page. You can find the Server Status page here: Server Status | New World Using this page, you are able to view all… |
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2 | 11748 | October 2, 2021 |
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Game keeps crashing? Try any of these steps!
Greetings adventurers!!! We were aware about the game were crashing and we are working on it. On the meantime can you please check these solutions? Maybe one of them could help! You can check on the New World Web sit… |
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18 | 63450 | October 3, 2021 |
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New World Compatible GPU Driver Update - Support
Greetings Adventurers, We have been working with NVIDIA and AMD to release driver updates that are optimized to support New World. You can find the link for the most recent Nvidia driver update here: GeForce Game Rea… |
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2 | 256875 | September 21, 2021 |
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How to Request Support
When posting for help if will help in troubleshooting if you can be sure to include: System Information (OS, Processor, RAM, HDD Space, Graphics card, etc. Any Error messages you are getting. What is happening? Where a… |
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0 | 6126 | August 30, 2021 |
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Launch Error - Product Information not found
Greetings Adventurers! If you receive the following error message “Product information not found” when attempting to launch New World. If you encounter this error, you may be able to resolve it by turning IPv6 off: F… |
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86 | 34000 | April 25, 2023 |
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Cant transfer servers cos trading post error?
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2 | 114 | May 31, 2023 |
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Earring Bug OF GEM
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9 | 214 | May 22, 2023 |
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I paid 15 dollars to get screwed over
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1 | 147 | May 31, 2023 |
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Transfer Cooldown?
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4 | 129 | May 31, 2023 |
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Mutated expedition limit reset
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3 | 67 | May 31, 2023 |
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No main story quests lvl 41
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3 | 212 | May 30, 2023 |
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Everyone waiting on this main quest NPC bug
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8 | 225 | May 30, 2023 |
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Game crash While doing Elite Chest run in Attalu's Foundry
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7 | 502 | May 30, 2023 |
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Transaction in progress and nothing happens
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14 | 1084 | May 30, 2023 |
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Game not launching on Linux
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6 | 163 | May 30, 2023 |
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Cannot Play due to 'Unrecoverable Error'
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4 | 125 | May 30, 2023 |
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Lazarus lobby bug
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8 | 188 | May 30, 2023 |
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Welp and Victorious Experimenter titles missing
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4 | 163 | May 30, 2023 |
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Game crashes when leaving Arena (3v3)
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6 | 99 | May 21, 2023 |
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Spring update bring GPU Failure!
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2 | 166 | May 30, 2023 |
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Character lost in merger of Fresh start
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4 | 114 | May 20, 2023 |
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Activity Cards Problem
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3 | 137 | April 29, 2023 |
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Game Crashes and Reboots Randomly
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2 | 169 | May 29, 2023 |
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Game lags/delays between actions cause by glitched hud
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3 | 106 | May 20, 2023 |
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Don't have "Change Skin" option
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5 | 245 | May 29, 2023 |
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Leaderboards don't transfer with merge?
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14 | 318 | May 20, 2023 |
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Failed Transfer
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4 | 108 | May 29, 2023 |