Game Support English Support
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Was your character deleted by accident?
Greetings Adventurers !!! If by accident or any other reason your character was deleted, there is a way to get it back! Through this link you will find the help you need to recover it. https://www.amazongames.com/en-u… |
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4 | 31555 | November 24, 2021 |
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High Latency & Stuttering Issues
Hello Folks! We are gathering information regarding high latency & stuttering issues. If you are experiencing this problem please provide us with the following information: Describe what you were doing when it start… |
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271 | 8882 | November 27, 2021 |
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[Guide] How do I read the Server Status page
Hello Adventurers, Today, I would like to say a few words in regards to the New World “Server Status“ Page. You can find the Server Status page here: Server Status | New World Using this page, you are able to view all… |
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2 | 8521 | October 2, 2021 |
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Game keeps crashing? Try any of these steps!
Greetings adventurers!!! We are sorry you are not able to enjoy your adventure in New World. We are aware about the game crashing, we are currently working on it. On the meantime can you please check these solutions? … |
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18 | 40734 | October 3, 2021 |
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How To Claim Missing Twitch Drops
Hello Adventurers, In the past few days we have received inquiries and reports from players who have problems with various Twitch Drops. Unfortunately, these were not available in-game - even after claiming them on the … |
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55 | 5914 | November 14, 2021 |
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Server Queue Times
Greetings Adventurers, We understand that some players are experiencing lengthy queue times and we are working hard on a few things to help address these issues. We are continuing to stand up additional servers and will… |
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115 | 6979 | November 23, 2021 |
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Login Error - TooManyRequestsException
Hello Adventurers, We are receiving some messages from you regarding the login error @mm_loginservices_TooManyRequestsException". A lot of you are receiving this error while being queued for login to our servers. Wh… |
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121 | 10279 | November 3, 2021 |
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New World Compatible GPU Driver Update - Support
Greetings Adventurers, We have been working with NVIDIA and AMD to release driver updates that are optimized to support New World. You can find the link for the most recent Nvidia driver update here: NVIDIA DRIVERS G… |
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2 | 211749 | September 21, 2021 |
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How to Request Support
When posting for help if will help in troubleshooting if you can be sure to include: System Information (OS, Processor, RAM, HDD Space, Graphics card, etc. Any Error messages you are getting. What is happening? Where a… |
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0 | 4151 | August 30, 2021 |
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Launch Error - Product Information not found
Greetings Adventurers! If you receive the following error message “Product information not found” when attempting to launch New World. If you encounter this error, you may be able to resolve it by turning IPv6 off: F… |
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73 | 17960 | November 22, 2021 |
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EU Market Down For 2 Day!
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52 | 835 | November 27, 2021 |
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Any word on the "lag detected" issue
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1 | 14 | November 27, 2021 |
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Can't see any servers listed after logging in for first time
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2 | 30 | November 27, 2021 |
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Bot Farming in Adiri server
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5 | 92 | November 27, 2021 |
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Banned for no reason - 7+ web tickets - livechat support 30 tries - logs still not reviewed
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91 | 377 | November 27, 2021 |
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Disappearing missions
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2 | 16 | November 27, 2021 |
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AGS, if you are going to permaban someone, please give them the reason why
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32 | 501 | November 27, 2021 |
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The game is still crashing and my ping is going crazy
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3 | 54 | November 27, 2021 |
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Login blocked - suspicious software or corrupted install
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1 | 11 | November 27, 2021 |
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Disk Corrupt error on every new patch
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5 | 41 | November 27, 2021 |
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Community needs clarification on weapon luck
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0 | 11 | November 27, 2021 |
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Warehouse items, bought items and equipment missing
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0 | 6 | November 27, 2021 |
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LAUNCH ERROR Unrecognized game client [EAC Unknown file version (NewWorld.exe)]
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3 | 50 | November 27, 2021 |
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Cannot craft due to high latency
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2 | 46 | November 27, 2021 |
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Changing of Factions Adiri Server
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2 | 32 | November 27, 2021 |
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Lost Item after server reset
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8 | 147 | November 27, 2021 |
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House items missing
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10 | 144 | November 27, 2021 |
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Server Transfer Token Missing
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3 | 78 | November 27, 2021 |
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Faction armor and harvesting gear disappearance
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1 | 24 | November 27, 2021 |
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I still dont have my server transfer token :(
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2 | 32 | November 27, 2021 |