Game Support English Support
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Deterring the Prevalence of Bots and Gold Sellers by Disallowing Virtual Machines
Hello adventurers! Our Game Moderation team are constantly working to help address the prevalence of bots and gold sellers here in New World. New World has a variety of security controls in place in order to deter and … |
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0 | 3005 | January 31, 2022 |
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Was your character deleted by accident?
Greetings Adventurers !!! If by accident or any other reason your character was deleted, there is a way to get it back! Through this link you will find the help you need to recover it. https://www.amazongames.com/en-u… |
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4 | 35507 | November 24, 2021 |
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High Latency & Stuttering Issues
Hello Folks! We are gathering information regarding high latency & stuttering issues. If you are experiencing this problem please provide us with the following information: Describe what you were doing when it start… |
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582 | 23560 | May 12, 2022 |
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[Guide] How do I read the Server Status page
Hello Adventurers, Today, I would like to say a few words in regards to the New World “Server Status“ Page. You can find the Server Status page here: Server Status | New World Using this page, you are able to view all… |
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2 | 10111 | October 2, 2021 |
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Game keeps crashing? Try any of these steps!
Greetings adventurers!!! We were aware about the game were crashing and we are working on it. On the meantime can you please check these solutions? Maybe one of them could help! You can check on the New World Web sit… |
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18 | 54185 | October 3, 2021 |
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How To Claim Missing Twitch Drops
Hello Adventurers, In the past few days we have received inquiries and reports from players who have problems with various Twitch Drops. Unfortunately, these were not available in-game - even after claiming them on the … |
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55 | 9408 | November 14, 2021 |
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Server Queue Times
Greetings Adventurers, We understand that some players are experiencing lengthy queue times and we are working hard on a few things to help address these issues. We are continuing to stand up additional servers and will… |
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116 | 8249 | December 23, 2021 |
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Login Error - TooManyRequestsException
Hello Adventurers, We are receiving some messages from you regarding the login error @mm_loginservices_TooManyRequestsException". A lot of you are receiving this error while being queued for login to our servers. Wh… |
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121 | 12147 | November 3, 2021 |
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New World Compatible GPU Driver Update - Support
Greetings Adventurers, We have been working with NVIDIA and AMD to release driver updates that are optimized to support New World. You can find the link for the most recent Nvidia driver update here: NVIDIA DRIVERS G… |
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2 | 251349 | September 21, 2021 |
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How to Request Support
When posting for help if will help in troubleshooting if you can be sure to include: System Information (OS, Processor, RAM, HDD Space, Graphics card, etc. Any Error messages you are getting. What is happening? Where a… |
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0 | 5300 | August 30, 2021 |
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Launch Error - Product Information not found
Greetings Adventurers! If you receive the following error message “Product information not found” when attempting to launch New World. If you encounter this error, you may be able to resolve it by turning IPv6 off: F… |
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76 | 23758 | January 31, 2022 |
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8 months later, still not aiming sensitivity
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0 | 6 | May 16, 2022 |
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I have not received the Crimson Plague & Edge Set
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1 | 35 | May 16, 2022 |
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Can't transfer character from Central EU to US-East
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4 | 31 | May 16, 2022 |
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100% CPU usage fix?
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2 | 58 | May 15, 2022 |
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Low FPS issue, low GPU/CPU usage
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14 | 372 | May 15, 2022 |
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Permanently banned: Suspicions software or Corrupted files
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34 | 819 | May 15, 2022 |
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Extra 90-100ms every day for most Argentinian players at peak hours!
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5 | 59 | May 15, 2022 |
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Twitch Drop Clarification
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1 | 47 | May 15, 2022 |
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Fast travel locations reset, can't fast travel
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5 | 110 | May 15, 2022 |
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Region Transfer, How long does it take? Anyone know?
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2 | 41 | May 15, 2022 |
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Computer Freeze within minutes of EXITING New World
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1 | 23 | May 15, 2022 |
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Loss of responsiveness after patch 1.4.2... after april patch got worse
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1 | 54 | May 15, 2022 |
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Item missing from inventory
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2 | 46 | May 15, 2022 |
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Missing item on my inventory
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2 | 40 | May 15, 2022 |
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Input latency and RTT very high
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2 | 65 | May 15, 2022 |
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I got a notice I cheated
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4 | 133 | May 15, 2022 |
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Allow me to change name on this forum
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4 | 44 | May 15, 2022 |
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My hat disappeared
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4 | 73 | May 15, 2022 |
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UNABLE to CLAIM Twitch Drop
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3 | 105 | May 15, 2022 |