2k player cap, 5-10k queues

Question: If servers are capped at 2k players and you have queues for full servers ranging from 5-10k+ where do the people in the queue go? are people kicked so others can join or is there some sort of instance spin up happening? or is 2k per zone of the map and the server is just a name given to a cluster of those instances that make up the map?

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