Hello, I lost my 40.000 gold coins. I didn’t buy anything. Could you help?
I opened a topic 6 days ago, but there is still no solution. I’ve been waiting for 6 days. I also have the screenshot before my gold disappeared.
Screenshot I took a few days before my gold disappeared.
https://prnt.sc/25szb61
Hello @Jr.Hawkeye,
I am really sorry about the delay caused in this situation.
I checked the ticket raised previously regarding your concern. The team looking into this is requesting specific time and date when you noticed the gold was missing and also your timezone.
I look forward to your response so I can pass the information to them right away.
Once again, I apologize for the delay.
Cheers.
Hi, @EijunS
I noticed it when I opened the previous thread. I noticed and opened a topic right away.
Lost date of 40k gold 27.12.2021
For days no one helped and the problem was not solved. My 40k gold was lost and my time and effort was wasted. I’m not saying anything more, it’s a shame!!!
Hello,
I am sorry for the delay in response.
We received an update from the team investigating your concern. They confirmed that they could not find any history of you losing 40k gold during the timeframe you gave us.
It was also mentioned that they also checked a little further past the timeframe just to make sure but still no instance of 40k gold being lost was found.
I would suggest you to please check the information you provided to us, and let us know if there’s anything else we should look into.
Cheers!
Even though I didn’t buy anything, my 40k gold suddenly disappeared. I showed you this with a screenshot and date. No solution for 2 weeks. I don’t want any help from now on. I learned how insensitive the technical team is. Thanks.
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