About the Game Support category

If you are having issues with your account, client, computer, etc. Please create a post here in the proper category so a Customer Support agent can do their best to assist.


When posting for help if will help in troubleshooting if you can be sure to include:

  • System Information (OS, Processor, RAM, HDD Space, Graphics card, etc.
  • Any Error messages you are getting.
  • What is happening?
  • Where are you in the process when you run into the trouble? (e.g. When I leave tutorial and enter the world)

Just a reminder:
The current minimum PC requirements for New World are:

  • OS : Windows® 10 64-bit
  • Processor : Intel® Core™ i7-2600K / AMD Ryzen 5 1400
  • Memory : 16 GB RAM
  • Graphics : NVIDIA® GeForce® GTX 970 / AMD Radeon R9 390X or better
  • DirectX : Version 12
  • Network : Broadband Internet connection
  • Storage : 35 GB available spaceAdditional Notes: Internet connection required to play, offers in-game purchases

If your PC does not meet minimum requirements you may encounter technical issues such as crashes.