If you are having issues with your account, client, computer, etc. Please create a post here in the proper category so a Customer Support agent can do their best to assist.
When posting for help if will help in troubleshooting if you can be sure to include:
- System Information (OS, Processor, RAM, HDD Space, Graphics card, etc.
- Any Error messages you are getting.
- What is happening?
- Where are you in the process when you run into the trouble? (e.g. When I leave tutorial and enter the world)
Just a reminder:
The current minimum PC requirements for New World are:
- OS : Windows® 10 64-bit
- Processor : Intel® Core™ i7-2600K / AMD Ryzen 5 1400
- Memory : 16 GB RAM
- Graphics : NVIDIA® GeForce® GTX 970 / AMD Radeon R9 390X or better
- DirectX : Version 12
- Network : Broadband Internet connection
- Storage : 35 GB available spaceAdditional Notes: Internet connection required to play, offers in-game purchases
If your PC does not meet minimum requirements you may encounter technical issues such as crashes.