Achievements still not working

For over a month now achievements have been buggy in game and there has been 0 syncing between steam and new world as the achievements are not unlocking. I’ve tried every solution out there including making new character after new character to get them to pop.

Hello @IIWZRDII

I apologize for the trouble you have been facing with Steam and New World achievements.

I can understand how frustrating this can be for you.

Since you have already tried the troubleshooting steps which are required to fix this issue and still the issue is persisting, I would request you to provide me some details so that I can escalate this issue to the developers.

Please provide

  • Your character name

  • World/Server Name

  • Dxdiag report

    1. From the Windows desktop, press the Windows and R keys to open the Run window.
    2. In the Open: field of the Run window, type dxdiag. Click OK or the Enter key to open the DirectX* Diagnostic Tool. If prompted to check if your drivers are digitally signed, click Yes.
    3. In the DirectX* Diagnostic Tool window, choose Save All Information.
    4. In the Save As window, the DirectX* information is saved as a text (.TXT) file. Choose the Desktop or another easily accessible location to save your file, and then click Save.
  • Three Game Log files
    Please provide 3 logs from: Users\AppData\Local\AGS\New World\LogBackups

Please copy and paste the contents on log files and dxdiag report to this link.

https://justpaste.it/

And share the link which is generated after pasting the content.

I will be able to escalate this issue to our team appropriately.

Thank you.

1 Like

Character name- RynTheRebellious
World Name- Camelot NAWEST

https://justpaste.it/8k6p9

I am having the same issues. Tried every fix available online with no solution in sight. If possible, would you please escalate mine as well? Pulling my hair out a bit at this point. Thank you.

Character name: NijiYuki

World/Server: Lin Lin - US East

https://justpaste.it/5ds6i

Hello @yamikodomo, welcome to the community.

Sorry for the trouble you have been through regarding the achievements syncing issue.

Thank you for your patience and cooperation.

I have successfully escalated this issue.

Here are the ticket IDs for

@IIWZRDII - V505928277

@yamikodomo - D37625568

Please allow us 48-72 hours to work on this.

2 Likes

Thank you!

Is there a way to check on the status of the support ticket ? @godmod

Hello @IIWZRDII

Please contact live support and provide the above ticket id to the support staff.

Our support staff will be able to provide you the current status of the tickets.

I hope this information will help.

Have a good one. :slightly_smiling_face::man_mage: