As a software engineer myself (15yrs! long time to ride the gravy train - thank you for that, universe), the patch items listed are not “minor code tweaks.”
Granted some of them are probably pretty embarrassing to internal teams ( lmao ), but sad smiles aside - to me, it reads as a substantial overhaul of numerous services (in other words: subsystems) in order to fix these problems. Not trivial! Layer on that they are eating their own dog food (aws) and with that comes things like Cloudformation validations, ensuring SMS queues are properly responding and then of course automated integration and performance testing (which, really, as much as it sucks to wait for, its a good thing to thave) - 5hrs for what reads (to me, this all speculation and opinion) like the surface area of change is not trivial - seems about right?
FWIW - the above is me having empathy towards fellow dev. The gamer me is pretty bummed i cant *&%! off during my planning meetings right now and work on crafting
Geez, just calm down. I don’t think you need this game to live, go get a sun in that palid skinny face of yours and let the devs work to give you a friggin’ better experience at the game.
True, the devs doesnt do the maintenance, I just think it’s easier for people to put the staff under a general workforce.
Besides, the crew in USA are actually doing it at midnight their time, while in Europe they do it pretty late down the day.
I think people would have better understanding if both regions suffered during daytime, but given one can fix it at night time and the other cant, thats probably why people are reacting like they are.
Imagine not knowing that this actually affects Wars in which you pay hard earned gold just to have it default the win to defenders, because lo and behold these are not advertised a week in advance.
Imagine not knowing that this actually prevents you from defending from an invasion causing a settlement to downgrade.
Imagine being a shill for the world’s 3rd biggest company.
Yep, I live in my own little bubble in Australia where maintenance is during my prime time, so naturally I’m unable to comprehend the concept of maintenance being an inconvenience. Gasp, gasp, gasp.
Sounds like you have issues my friend. This is a good time, majority of people in EU times are at work. Plus this downtime gives you a bit of time to reflect and enjoy some fresh air (if you’re not working)
How does Discrimination even play a part in this you wet flannel? Every game has Maintenance and downtime… Chill out
Giving feedback on the forums that are intended for people to give feedback on is apperantly crying and whining. Truly a remarkable take.
What? Nobody is blaming the employees. The issue is whoever is in charge of those working schedules, they are the one(s) that need to make a schedule with all regions in mind. And yes this might include night shifts, extra pay, more devs/meintenance crew - it’s almost as if like you’re a successful business and you need to expand and invest more.
Maybe it’s time to take your own advice. Maybe try holding a company to some sort of a standard, expecting a quality product/service for your money, instead of slurping up whatever you’re given with a smile and attacking people that voice their frustrations.
I have read several of your comments. If you are not able to understand that it is possible to do maintenance by time slots, I have nothing to talk about with you. It is unfair now, it will be unfair tomorrow and it will also be unfair next year. Americans don’t care about this problem because it fits you in the middle of the night. Here in Europe it fits us in the worst hour, in which many of us arrive from work to play a game. What was said. Hate you can put it in the place where you can never look directly at each other.
Amazon is not a small company. You cannot give me as reasoning the effort of the developers, when other mmo do the maintenance of servers by time slots for years. I pay for quality service. A maintenance from 12 noon to 5 in the afternoon is not quality. And it is not professional either. Would you be understanding if I, as an electrician, told you that I am going to fix your house when you need to be in it? I do not believe it.
Completely agree! Times are changing. I currently do not allow any of my staff to do any maintenance afterhours and push all changes during regular working hours. The times of poor devs having to work at crazy hours to suit the users are going away. The fact that AZG is doing this at 3am their time is incredible. Though I wouldn’t have minded doing some grinding today during the 3 hour zoom meetings.
To everyone saying “Hurr durr you’re complaining about a time period in which you should be at work anyway”, you are really not very bright. A LOT of people playing this game do not have a 9-5 job. I don’t. Why don’t I have that? I study. I have time here and there between assignments and days off school, where I can play.
The fact that they schedule downtime for the middle of the day is just bonkers. There’s a reason they do it at 3 AM in the US - because they know, there are the least players during that time. And if they know that, then do the freaking same on EU, cause this is just stupid.
So I’m assuming you’ve never ran server maintenance in your life. Usually, you automate them and each server can go down independently, however that could screw up things if each server relies on the others. Update server 1 and server 2 could freak out. I would like them to fix the update problem. I play early mornings and late evenings, but I’m not going to cry about it. Watch tv or go outside dude. It’s only .208333 of your day. You’ll survive.
Spot on. There is only 2 reasons why people are flaming on here: 1. They are trolls or 2. The current maintenance schedule suits them. It’s not too much to ask for maintenance to be done between 1am and 6am per region.
I think New World is a great game. It was let down by non existant volume testing.
Even though the queues were far longer in the EU priority was given to addressing the problem on US servers leaving many in EU feeling let down.
I again feel let down as maintenance is timed to best suit those in US.
It should be possible to schedule maintenance 01.00 to 06.00hrs in each region time zone to minimise the impact on customers. This would have the benefit of being able to fix glitches with minimun imact to the global community as highlighted by the last release which was supposed to take 2 hours but actually took 5+ hours. and impacted everyone!
Again I say this is a great game it is just a shame it has been let down by poor implementation.
