How can you type this and not update people in the official topic for server transfers ? What are we looking at, days weeks months? This is by far the most important topic however there hasn’t been anything official posted about this in like 5 days. That’s not okay. Just a short update, anything will do to calm people down. But no word about it on the news channel is not okay.
Most people just want to get updated on the matter. Even if you have nothing specific to say about it. Just say you’re working on the matter and expect news to be “” or expect the function to be live in “”.
Ps everyone can see you’re putting in the effort to communicate and that’s very much appreciated, everyone’s hard work is appreciated. Just use the official news channel to update us regularly please.
The bugs with War, specifically the Ice Gauntlet lag and invulnerability exploits are a top priority for the team, we have fixes for them and are finishing testing.
The server transfer is also a top priority for us, we are working to get the persistence issue resolved and reactivate transfers as soon as possible. Hopefully it is a matter of days, not weeks, before they are made available again.
I really like the idea of seeing a roadmap, even something very high level, just to know where the game is heading.
Something simple would be enough for me. Something along the lines of the goal is to provide new content ‘X’ times year with the goal of new territories being added in every ‘Y’ updates as well as new features or systems or… No need for a specific review, I think we all enjoy the surprise that comes when we get to see a new shiny thing being added, but knowing that the new shiny thing is coming and when we should expect it would be nice.
There’s plenty already being said, so I just wanted to give you guys an working example from a franchise/dev that is doing a awesome job with communication.
Please, do check how Starbase and Frozenbyte (Developer) is doing their communication. To me it’s awesome and the best that I have seen so far.
Here’s a direct example:
I do play that game and it has so many bugs and I never felt like not playing it because of exploits or anything because they make the players feel like the DEV team are aware, working and being very accountable.
There’s plenty more examples on their forum, discord and so on, please try to check it and maybe get something for your own foundation on how you guys will provide rapport to the community regarding issues.
I agree, I also play this game and appreciate the frequent updates. Frozenbyte takes it to another level with the charts of progress, which isn’t quite necessary, but if they willing to provide that information it’s very helpful for players.
Another example I’d like to put forth is from Rocketwerkz on their game Stationeers (and to a lesser degree Icarus). Their communication on updates using Steam and Discord are fantastic. Below is an example of using player feedback along with an update announcement:
-Another avenue…DISCORD. I just realized today there does not appear to be an official Discord server for New World. Someone please correct me if this is not true, but I cannot tell you how many games I’ve followed where the best, most up to date information is provided through Discord; a platform nearly every gamer is already using. One of the best functions here, as well, is that most have a help channel where players can find useful information. Yes, NW has an in-game Help channel, but as we have all seen before some people choose to use it as a place to troll or just carry on completely irrelevant conversations. At least on a Discord server this could be moderated to keep discussion Help-related as best as possible.
Of course these examples are from projects with teams that have more experience, but not all of their projects have existed for longer. This kind of consistent information that players can look forward to in known places is very helpful. Something for your team to consider.
On the server I play, this exploit was heavily abused by the attacking faction. They won the war of course, and now have the territory. What is going to be done about this?
So true.