[Announcement] Emergency Maintenance for EU Central Region

Hello there,

while we are investigating the currently ongoing coin compenation for players we are putting all worlds for the EU Central region into maintenance mode. Once we have an update we will post it here.

We apologize for the inconvenience.

350 Likes
[URGENT] People logging in with 300k
Rollback or give me 200-300k
Bis zu 300.000 Taler beim Einloggen!
Erfolge gehen nicht weg, Und habe 40k Gold bekommen ?!?!
RĂĽckerstattung Taler?
AMAZON, You Are Now 2 Minutes Late With No Updated ETA, Why Do You Disrespect Us All The Time?
EU Server Update
If you rollback I want compensation for all the grind!
People getting random 50 - 200k gold from AGS?
Any ETA on the EU server? Any communication?
3h and ongoing maintenance?!
Jetzt wird das Game endgültig zerstört - Taler in Massen
Off Everyday, Can I get a refund on the Game?
We are very informed!
Where is the communication
UnangekĂĽndigte Wartungsarbeiten?
Fin du jeu ? Réagissez s'il-vous-plaît!
1 week rollback?
How does it takes 8hours to rollback ( Message to the devs )
Encore une mise à jour l'après-midi
TRADE MARKET on :(
It's been 15 hours - Trading post enabled when?
Missing items after rollback
EU Market Down For 2 Day!
Handelsposten / Server Wechsel
Me faltan 1000 de Oro y no estoy donde deje el personaje
Eta for trading post (24 Nov, 2021)
Compensation for EU players?
Harvester Set Refund
The players suffer because of your mistakes
Asgard again down, maintance message
Asgard again down, maintance message
Can't see any servers listed after logging in for first time
Items Vendidos y no pagados
Error Error Fx level up after update
Lost items from the Trading post
Lost content after rollback
Encore une mise à jour l'après-midi
I sold my stuffs in AH and didnt recieve my coins ! what is going on ? and when can i get the coins
I lost stuff cuz of rollback
Fin du jeu ? Réagissez s'il-vous-plaît!
UnangekĂĽndigte Wartungsarbeiten?
Rollback or give me 200-300k
Sold items but got no gold and the item is gone
Void ingot sold but did not receive gold!
Verkaufsaufträge von vor dem rollback weg!
Will the harvester box still be given?
My Buy order completed, but never received the items

Update:
We are still investigating the incorrect player coin compensation and working on a rollback for all affected characters in the EU Central region.

Unfortunately we don’t have an ETA when the rollbacks are finished, but we will keep you updated once we have additional news.

355 Likes

Hello,

First and foremost, the servers are coming back up shortly.

I’d like to take a moment to explain what happened. After our patch early this morning, a separate database modification in EU was executed to grant catch up funds for players affected by in-game tax losses since the November feature release. This database change mistakenly granted very large sums not reflective of the intended amounts. Many players then spent that money, often buying large amounts of items off the trading post. As soon as we realized the error we took the EU worlds offline at 3:00PM CET to diagnose what could be done to correct it. Upon examination, it was clear that there was no clean path to reversing only the players who were granted money, as the secondary effects were widespread and involved many more players and systems. We therefore made the decision to roll back characters, companies and the trading post to 12:45PM CET, which is just before the database modification was implemented.

The trading post contracts take longer to address than character or company data. In the interest of time, while the trading post database is being restored we have made the trading post unavailable until that operation is complete. This change impacts only the trading post, and other forms of wealth transfer such as player to player transfers, house payments and company income are available and unaffected by this temporary change. While this is in progress the trading post listings will not reflect their final restored state. We are already in progress on this work but don’t yet know the full time required. Once complete, all of the contracts will be restored and the trading post will reopen. This will not require a patch but may need a brief restart.

While testing, we discovered an issue where a small number of players who transferred between 12:45PM and 3:00PM CET are stuck in a “character_restore_failure” state. We are aware of the exact players affected and working to correct this state. We will have an update here once it has been resolved.

I know the downtime is frustrating and I apologize for it. The time was spent working on the least rollback impact we could have, and finding the path where no loss of data would occur.

Lane

318 Likes
How does it takes 8hours to rollback ( Message to the devs )
It's a thanksgiving miracle!
Request for ETA on emergency EU maintenance 24/11/21
Any ETA on the EU server? Any communication?
[Downtime] All Regions November 23rd 11:00pm PT/ November 24th 8:00am CET
Lost like 6ish hours progress
Missing coin after rollback
Items gone... Refund please
EU is UP ! yess go go
Server, Wipe und ZurĂĽcksetzen
They still don't get the problem
What about the gold from sold auctions before rollback time while offline and you logged in after rollback with a.h disabled
Houses bugged after character roll back
Trade items still on post ..... and in my bag
Missing item after rollback
Sell orders before update are gone and items not returned
Missing gold from sales after rollback
Things were sold on the market, but the money did not come
Gold from recent Sales missing, Items are gone nevertheless
Trade post issues - News?
Why i lost my stuff?!
Thanks for your hard work
I lost stuff cuz of rollback
[URGENT] Sold items and gold on AH
Where is my money HELP me pls
The players suffer because of your mistakes
Why market Turner off
6 Stunden ohne statement von AGS
Transfer of gold
25.11 Nach dem Server down
Eta for trading post (24 Nov, 2021)
After the rollback my house was empty
Bis zu 300.000 Taler beim Einloggen!
TRADE MARKET on :(
Did they get the dupped gold out of the game?
I lost items and money for them
Another downtime soon?
After the rollback, the gold was withdrawn, items from the auction disappeared
Void ingot sold but did not receive gold!
Aktionsgegenstände verkauft aber keine Taler erhalten
6 hours without any statement
6h Arcana progress lost
What's wrong with auction. How it work?
Missing items after rollback
Lost items from the Trading post
Aktionsgegenstände verkauft aber keine Taler erhalten
Server, Wipe und ZurĂĽcksetzen
My Buy order completed, but never received the items
Verkaufsaufträge von vor dem rollback weg!
Harvester Set Refund
Sold items but got no gold and the item is gone
Verkäufe sind abgeschlossen keine Taler erhalten
Équipement du Récolteur
Les Po de vente supprimé, les items avec
[24.11.] Notfallwartung fĂĽr die Region: EU Central
Missing Gear when i logged back in today
[24/11] Maintenance d'urgence pour la région: EU Central
My items got sold but couldnt receive money
I sold my stuffs in AH and didnt recieve my coins ! what is going on ? and when can i get the coins
Perte de pièces d'or suite rollback
Fehler des Rollback
I did not recieve any gold from my sales on TP
Why exactly did the TP got closed?
Request for ETA on emergency EU maintenance 24/11/21

To be clear, no items will be lost from the trading post being disabled. Any items that appear to be missing will be restored after this data operation on the trading post.

111 Likes

Quick update – We believe we have found and resolved the players who transferred being stuck issue due to the rollback. If you encounter this, please let us know.

Lane

120 Likes

Hello,

I have another quick update. We have continued to work to resolve the trading post contracts issue, we now know this will some take time and then we’ll need to test and verify the results. This will not be resolved today. We will update you when we have more information. I apologize for the delay.

Lane

174 Likes