[Announcement] Emergency Maintenance for EU Central Region

Hello there,

while we are investigating the currently ongoing coin compenation for players we are putting all worlds for the EU Central region into maintenance mode. Once we have an update we will post it here.

We apologize for the inconvenience.

355 Likes
[URGENT] People logging in with 300k
Rollback or give me 200-300k
Bis zu 300.000 Taler beim Einloggen!
Erfolge gehen nicht weg, Und habe 40k Gold bekommen ?!?!
Rückerstattung Taler?
AMAZON, You Are Now 2 Minutes Late With No Updated ETA, Why Do You Disrespect Us All The Time?
EU Server Update
If you rollback I want compensation for all the grind!
People getting random 50 - 200k gold from AGS?
Any ETA on the EU server? Any communication?
3h and ongoing maintenance?!
Off Everyday, Can I get a refund on the Game?
Jetzt wird das Game endgültig zerstört - Taler in Massen
We are very informed!
Where is the communication
Unangekündigte Wartungsarbeiten?
Fin du jeu ? Réagissez s'il-vous-plaît!
1 week rollback?
How does it takes 8hours to rollback ( Message to the devs )
Encore une mise à jour l'après-midi
TRADE MARKET on :(
It's been 15 hours - Trading post enabled when?
Handelsposten / Server Wechsel
EU Market Down For 2 Day!
Missing items after rollback
My Buy order completed, but never received the items
The players suffer because of your mistakes
Me faltan 1000 de Oro y no estoy donde deje el personaje
Eta for trading post (24 Nov, 2021)
Compensation for EU players?
Harvester Set Refund
Lost content after rollback
Asgard again down, maintance message
Encore une mise à jour l'après-midi
I sold my stuffs in AH and didnt recieve my coins ! what is going on ? and when can i get the coins
I lost stuff cuz of rollback
EU Market Down For 2 Day!
Fin du jeu ? Réagissez s'il-vous-plaît!
Unangekündigte Wartungsarbeiten?
Rollback or give me 200-300k
Sold items but got no gold and the item is gone
Void ingot sold but did not receive gold!
Verkaufsaufträge von vor dem rollback weg!
Can't see any servers listed after logging in for first time
Items Vendidos y no pagados
Will the harvester box still be given?
Asgard again down, maintance message
Error Error Fx level up after update
Lost items from the Trading post

Update:
We are still investigating the incorrect player coin compensation and working on a rollback for all affected characters in the EU Central region.

Unfortunately we don’t have an ETA when the rollbacks are finished, but we will keep you updated once we have additional news.

359 Likes

Hello,

First and foremost, the servers are coming back up shortly.

I’d like to take a moment to explain what happened. After our patch early this morning, a separate database modification in EU was executed to grant catch up funds for players affected by in-game tax losses since the November feature release. This database change mistakenly granted very large sums not reflective of the intended amounts. Many players then spent that money, often buying large amounts of items off the trading post. As soon as we realized the error we took the EU worlds offline at 3:00PM CET to diagnose what could be done to correct it. Upon examination, it was clear that there was no clean path to reversing only the players who were granted money, as the secondary effects were widespread and involved many more players and systems. We therefore made the decision to roll back characters, companies and the trading post to 12:45PM CET, which is just before the database modification was implemented.

The trading post contracts take longer to address than character or company data. In the interest of time, while the trading post database is being restored we have made the trading post unavailable until that operation is complete. This change impacts only the trading post, and other forms of wealth transfer such as player to player transfers, house payments and company income are available and unaffected by this temporary change. While this is in progress the trading post listings will not reflect their final restored state. We are already in progress on this work but don’t yet know the full time required. Once complete, all of the contracts will be restored and the trading post will reopen. This will not require a patch but may need a brief restart.

While testing, we discovered an issue where a small number of players who transferred between 12:45PM and 3:00PM CET are stuck in a “character_restore_failure” state. We are aware of the exact players affected and working to correct this state. We will have an update here once it has been resolved.

I know the downtime is frustrating and I apologize for it. The time was spent working on the least rollback impact we could have, and finding the path where no loss of data would occur.

Lane

326 Likes
How does it takes 8hours to rollback ( Message to the devs )
It's a thanksgiving miracle!
Request for ETA on emergency EU maintenance 24/11/21
Any ETA on the EU server? Any communication?
[Downtime] All Regions November 23rd 11:00pm PT/ November 24th 8:00am CET
Lost like 6ish hours progress
Missing coin after rollback
Items gone... Refund please
EU is UP ! yess go go
They still don't get the problem
Server, Wipe und Zurücksetzen
What about the gold from sold auctions before rollback time while offline and you logged in after rollback with a.h disabled
Trade items still on post ..... and in my bag
Houses bugged after character roll back
Missing item after rollback
Missing gold from sales after rollback
Sell orders before update are gone and items not returned
Thanks for your hard work
Things were sold on the market, but the money did not come
Trade post issues - News?
Gold from recent Sales missing, Items are gone nevertheless
Why i lost my stuff?!
Another downtime soon?
Harvester Set Refund
Void ingot sold but did not receive gold!
[URGENT] Sold items and gold on AH
The players suffer because of your mistakes
I lost items and money for them
6h Arcana progress lost
Why market Turner off
6 hours without any statement
Where is my money HELP me pls
What's wrong with auction. How it work?
Missing items after rollback
I lost stuff cuz of rollback
Transfer of gold
Eta for trading post (24 Nov, 2021)
TRADE MARKET on :(
Lost items from the Trading post
Did they get the dupped gold out of the game?
After the rollback, the gold was withdrawn, items from the auction disappeared
Why exactly did the TP got closed?
Bis zu 300.000 Taler beim Einloggen!
After the rollback my house was empty
Aktionsgegenstände verkauft aber keine Taler erhalten
25.11 Nach dem Server down
6 Stunden ohne statement von AGS
Request for ETA on emergency EU maintenance 24/11/21
I did not recieve any gold from my sales on TP
Fehler des Rollback
Perte de pièces d'or suite rollback
I sold my stuffs in AH and didnt recieve my coins ! what is going on ? and when can i get the coins
My items got sold but couldnt receive money
[24/11] Maintenance d'urgence pour la région: EU Central
Missing Gear when i logged back in today
[24.11.] Notfallwartung für die Region: EU Central
Les Po de vente supprimé, les items avec
Équipement du Récolteur
Verkäufe sind abgeschlossen keine Taler erhalten
Sold items but got no gold and the item is gone
Verkaufsaufträge von vor dem rollback weg!
My Buy order completed, but never received the items
Server, Wipe und Zurücksetzen
Aktionsgegenstände verkauft aber keine Taler erhalten

To be clear, no items will be lost from the trading post being disabled. Any items that appear to be missing will be restored after this data operation on the trading post.

115 Likes

Quick update – We believe we have found and resolved the players who transferred being stuck issue due to the rollback. If you encounter this, please let us know.

Lane

127 Likes

Hello,

I have another quick update. We have continued to work to resolve the trading post contracts issue, we now know this will some take time and then we’ll need to test and verify the results. This will not be resolved today. We will update you when we have more information. I apologize for the delay.

Lane

187 Likes

Tonight we will attempt to restore the trading post to its state on November 24th at 12:45PM CET (the rollback point for the affected servers). There is a significant amount data involved and the scripts will take several hours to complete. You may notice items starting to appear in the trading post (even though you can’t purchase, sell or remove them). Once the script is completed and validated through testing, we will unlock the trading post. Turning the trading post back on will require a restart.

Lane

347 Likes