I’ve had a great time with New World, 700+ hours so far. I’ve found bugs, been frustrated here and there over things that slow me down but all in all, I love the game.
That being said, I’ve jumped into the forums and read nearly 1000 posts and am completely blown away by how the majority of the community communicates and acts.
Instead of presenting issues in a productive way, people lower their social skills and turn to a bottom-feeder approach.
Here’s a handful of examples of posts that leave me baffled.
- Why dead air, where are my updates, and we’re being ignored!
Asking for updates constantly in the real world slows the teams down from fixing problems and interrupts work that is being done. If there aren’t any critical updates to give then there shouldn’t be any. People will go on to complain about no information if meaningless updates go out. Updates without actual updates are just noise.
- Patching during my prime time to play, AGS has no clue what they are doing!"
Clearly, you have no real world experience with a global service and how planned downtimes work. Someone somewhere will be impacted by the downtime.
- Nerfed 25% mining perk to only work on the first hit, wasting my time now having to mine things or cut down trees"
This is a very mild exploit that was being used constantly. You are mad they fixed something that was truly broken?
- The Devs aren’t listening and updating the wrong things, AGS has no clue what they are doing!
In the real world with large development teams, say, 100+ developers, the developers aren’t the ones directly in contact with the stakeholders or those using the service, you will have product owners/managers/agile teams/scrum teams for sections of the game. You will have some sort of analyst team that will create user stories that will go to the product teams for the product owners to manage. The product owner will prioritize the work and present it to the teams. The fact that we are seeing weekly patching is great. Weekly development sprints are a hard thing to pull off. There are many posts with people acting as if they know large-scale development and service management, anyone with actual experience will read those posts and shack their head at how dumb the comments are.
- Patch which gives nothing! Is this a joke?
The fact we had fixes go through Thanksgiving week is awesome, in the real world there usually are things called change freezes where nothing can be pushed out to productions. Just because the patch didn’t help you specifically doesn’t mean it wasn’t a good thing overall. The post should have been called ‘Patch which gives ME nothing’, trying to bundle everyone up into your problem doesn’t help.
Anyway, I could create a novel of these kinds of examples.
The majority of the feedback that is left in the forums is for the most part poison, there are a few players that follow the proper template for reporting bugs, and then the majority that insult and provide no value. They slow down the processes of Amazon finding actual useful posts by posting nothing but noise.
In the real world, this feedback and barrage of insults wouldn’t fly or keep you in a job worth a bag of crap. Learning to present an issue and the problems it’s causing with as much detail as possible is what helps. Then sprinkle the post with suggestions and ideas. Constantly complaining without providing any suggestions or insight is nothing but noise that will be overlooked and ignored.
Things will get better, EQ1, EQ2, WoW, and many other MMOs that I have played over the years were train wrecks when launched with never ending balance updates and stability updates. There will never be a game with 100% satisfaction from all players on all features of the game.
My experience with New World.
- 700+ hours of play time
- Two sets of Voidbent armor I crafted
- 10 Trade Skills at 200
If you took the time to read down to this point, thank you, it shows you actually care what people think, and when you comment below it will have more to offer.