Attacks doing Damage but, not being received by enemy players

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1

I’ve been having several instances where when I attack an enemy player I see damage numbers appear above them but, their health bar remains unchanged (This commonly happens when a player is at full health so the don’t even have a health bar appear). A friend of mine experienced this as well and we both witnessed this happening to each other. The opposing player claimed “he was just self-healing” but, standing still using no abilities you don’t auto heal 4k damage. Even if they did I should see them having missing health before they heal.

This problem makes pvp unplayable and simply frustrating. When we were testing around what may cause it we consistently saw 2 attacks being completely ignored and then the third would suddenly do damage normally.

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Hello @Dethaxious! Hope you’re doing good!

We apologize for that and we understand attacks are not doing the expected damage and that you guys tested it out.

This game behavior can be frustrating, true, mostly in pvp where every single attack matters(I personally love pvping).

In this case, I want to ask if you guys noticed game crashes and freezes during the test?

Let me know as soon as you can, I’ll be around! :smiley:

3

No, this occurred without any other issues. OPR almost always has this issue for me personally but, it was the first time my friend experienced it and also witnessed it. Before I figured it was connection issues myself. The problem wasn’t always 100% consistent either. Several times the attacks wouldn’t actually apply the damage they were saying but, then randomly including in different duels the attacks would then start applying the damage.

We had the player unequip all of his gear and it would still happen- even when the opponent stood still for a very long period of time between the events occuring.

4

Hey @Dethaxious Thanks for providing details. So, you figured it was connection issues yourself, Have you performed any troubleshooting step so far?

5

I’ve tried minimal settings, new ethernet cables, checked updates for drivers, windows, etc. The fact it happened to not just myself but, someone else as well though makes me more inclined to think it isnt on my end or has to be a setting Im not normally checking/thinking of. PvE mobs I never have this issue at all mind you- in fact its generally very smooth. PvP however even when its in the open world, at 5 am with only 3 players seemingly in the spot this occured.

6

@Dethaxious I really appreciate the information. Let’s try some steps and check results before we escalate this issue.

1. Close other applications that may be taking up your bandwidth.

  1. Press CTRL + Alt + Delon your keyboard, then select Task Manager.Note: Click More Details if you’re
    seeing the simplified view.
  2. Under the Processes tab click Network to filter applications by their network usage.
  3. End any applications or tasks taking up high amounts of bandwidth.

2. Restart your router and modem.

  1. Unplug the power cable from your router and modem. If your router or modem has a battery, remove it.
  2. Wait for 30 seconds and then plug the power cable back into your modem. If you removed a battery from your modem, put it back now. Wait another 30 seconds for your modem to boot.
  3. Plug the power cable into your router. If you removed a battery from your router, put it back now.

3. Troubleshoot your firewall.

Try adding Windows firewall exceptions manually:

  1. Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
  2. Click Allow an app or feature through Windows Firewall and then click Change settings.
  3. Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
  • Click Allow another app…, locate and select the app, then click Add.
  • Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.

Updating your firewall software may help resolve connectivity issues. For instructions on how to update third party firewall software, we recommend checking the support pages provided by your firewall software publisher. If possible, you should also add an exception within your firewall software.

If you’re still having trouble, the next step is to disable or uninstall your firewall temporarily. We do not recommend leaving your firewall disabled long term. It should be enabled or reinstalled as soon as you’ve confirmed that it’s not causing your issues.

Steps for disabling 3rd party firewalls vary, so we recommend checking the manufacturer’s support pages before uninstalling your firewall entirely.

To uninstall a third party firewall:

Windows 10:

  1. On the Start menu select Settings.
  2. Select System > Apps & features.
  3. Select the program, and then select Uninstall. Some apps built in to Windows can’t be uninstalled.
  4. Follow the directions on the screen.

4. Test your connection for packet loss or buffering.

One troubleshooting step we’d like to take is testing for packet loss. You can use various debugging tools to do this, including Packet Loss Test.

To test, go to https://packetlosstest.com/ and click the big Start Test button to start the test. Once the test is complete, the results are displayed.

See How to Fix Packet Loss – Packet Loss Test for information on resolving problems discovered in testing.

5. Try with or without VPN and check results.

If issue persists after doing steps above, please Contact Customer service so we escalate it to Dev team for investigation.

Once you reached out customer support, please provide next details:

Steam ID:
Character Name:
In-Game World:
If asked, provide forum link.
Have DXdiag and in-game logs handy.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/New Wold/LogBackups.

Also, remember to have your Amazon and Steam accounts linked, doing so will allow us to authenticate your game account, and provide support for Amazon Games.

Linking your Amazon and Steam account, Here’s the link. Amazon Sign-In

  1. Go to Account Settings.

  2. Select Link your Steam account.

  3. Sign in with the Steam credentials of the account you want to link.

hope this helps!

7

I have also experienced this and have run packet loss and ping tests (looking for high jitter) and have had no issues with either of those. But I commonly see the issue where enemy health in OPR won’t go down when I’m hitting a standing still player with a heavy hammer attack and seeing a large number appear but no health bar.

8

This is what happens in OPR and in wars too. It’s usually with warhammer players. It’s not an Internet connection when the entire army is seeing the same problem. They are immortal. :frowning: Maybe they have more then 10k HP and healthbar is hidden etc… But, if one player isn’t hit by 10 hostiles then obviously something’s wrong.

9

Hello, @kosac @PlatinumBKeg ! Hope you guys are doing good and thank you so much for the information provided!

If warhammer players are experiencing this issue, then we can take it as a bug. In this case, feel free to report it in [Megathread] New World 1.2.1 Update Bug Reporting as Luxendra CM is collecting Bugs. Please make sure you use template below.

How to Submit a Bug Report:

  • Character Name
  • Issue that occurred
  • Time and Date
  • World/Server
  • Location where issue occurred
  • Any steps that can be taken to reproduce the issue

Thank you for helping us improve New World and see you in Aeternum. :video_game: :smiley:

10

If we only know how they do that if its intentional or desync problem. :slight_smile:
HP bar on enemy player is sometimes hidden if they have 10k + HP.
We make test in duels. Oposing player has 12k+ HP. But HP bar was vissible when players HP drops under 10k. So we changed build and add nearly to 18k HP, then HP bar was visible at 14k HP. There is “buffer” of HP that are not visible and if players have huge regeneration or maybe some exploits we dont see any HP drop.

This is sometimes in OPR and in WAR to. Interesting that always with players the same company… We have another war with them today so I’ll see whether it will happen again. EU - Nav - Ebonscale

11

No there is no crushes, while I attacking enemy player I have this red mark that I hit him but on 10 hits, he received damage only 3 times, do test on dummy take GA take position in 3,5 meter range and attack it with light attack. But it is not only GA same situation is with void gauntlet but not so often like with GA.

12

In testing I’ve seen it seems to be that when someone has over 10k hp the bar doesn’t move until they cross the 10k threshold. Very odd but o well I guess I understand it now. But it should show their total health pool.

13

Yes its a shite design… AGS made so many shit design decision in this game :frowning: Quality of life is terrible. Switching weapons sucks, stunlock everywhere, priority blocking dosnt exist, repair costs, repair kits lock after craft station level, travel costs, stash size, hp bar missleading, missing version of voidbend for casters, war camp indestructible, invasions cannot be eliminated, only three houses, dungeon entry price, no cross server queue for outpost rush… everything wrong… but we still play it lol… masochism… :smile:

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