Authentification Error message attempt for help #2

[space_boi]

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• What is your character name in New World: Frenchy Ragemane

• What server/world did you experience your issue on: El dorado

• Describe the issue you are experiencing: cant log in. i keep receiving authentification error

• Is this a bug or an exploit:

• (if a bug) How did the issue effect your gameplay: cant play

• (if a bug) Were you able to recover from the issue: no

• (if a bug) Please include a screenshot or video of the issue that you have experienced:
  

  

• What are the steps to reproduce the issue as you experienced: did literally everything the forums have said probably 10 times. I even reinstalled the game 5 times. Flush dns, change file names, anti cheat, verify files, reset comp. i have tried everything

• When did this happen? (Date and Relative time; please include your timezone) happened 2 days ago. i had this issue like 2 weeks back but it randomly went away then when we got this updaste 1.55 it started happeneing again. im not sure what else to do here

[space_boi]

any support would be appreciated

[HAWK_EYES]

Hello @space_boi,

Hope you are doing well.

It’s really sad to see that you are facing this issue while logging in.

Hence I request you to kindly follow the below mentioned steps once:

• Uninstall the game
• Delete these folders :
• C:\Users(your comp name)\AppData\Local\AGS
• C:\Users(your comp name)\AppData\Roaming\AGS
• Reinstall the game.

Then

• Press Windows key + R
• Type %appdata%
• Go to AppData > Roaming > AGS > New World.
• Delete the Savedata folder and the user_preload_settings.cfg file.
• Reboot the PC and you’ll see that the files deleted would be recreated

And in case none of them works then please contact our Support by going to

New World - Support | Amazon Games

Be sure to have your game logs ready in case they ask for them:

Provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups

Instructions for finding the in-game logs:

1. Press Windows+R on the keyboard, type %appdata% and press enter.
2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
3. Paste the contents of the file into your message.

Thank you for your understanding.

Take care and stay safe!

[space_boi]

how many times do i need to do this. i already said that i have done all these steps several times. i uninstalled and reinstalled 5 or 6 times just yesterday. is this all you can do for me to be honest it is quite pathetic since this is the same shit i have been doing for 3 straight days. i have over 2400 hours in the game and this just started happening

[space_boi]

literally takes two days to get a response and it is a copy pasta of the shit that doesnt work. dead game cant even let people play… terrible

[HAWK_EYES]

Hello @space_boi,

The best way to help you would be contacting support through chat by clicking on

New World - Support | Amazon Games

That way we can receive the pertinent information to help you with this.

Be sure to have your logs ready in case they ask for them:

Instructions for finding the in-game logs:

1. Press Windows+R on the keyboard, type %appdata% and press enter.
2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
3. Paste the contents of the file into your message.

Hope this helps.

[space_boi]

reinstalled and did all the above still not working. i contacted chat last night and today and opened several tickets. I posted logs and everything. I am missing out on double xp and massive amounts of money from the double exp weekend. this is ridiculous. i feel like i am playing a game from the 90s where there is no tech support or answers available