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What is your character name in New World: Wolfx
What server/world did you experience your issue on:Barri
Describe the issue you are experiencing:Azoth is not recognize by game I have 800+ and it say I only have 4, cant tp anywhere
Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra)
(if a bug) How did the issue effect your gameplay: cant tp
(if a bug) Were you able to recover from the issue:no
(if a bug) Please include a screenshot or video of the issue that you have experienced:
What are the steps to reproduce the issue as you experienced:
When did this happen? (Date and Relative time; please include your timezone) today 6 sep 2022
I’m sorry that Azoth is not recognize by game, I know how frustrating this is. Please try when you have a chance to verify Integrity of New Word Files Here.
If is still missing; we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!