Azoth vial reimbursement complete, where is mine?

[EinarOdinson]

Title sums it up, you posted that azoth vials has been completely reimbursed, but I logged in to no vials of azoth in my inventory to replace the 800 stack that i salvaged right before you disabled them…
Name Einar
Server Orofena

[Wyvernn]

Hello @EinarOdinson,

I’m really sorry about the issue you’re having with the Azoth Vial Reimbursement, this is a process that should be automatic, in case you haven’t received the reimbursement already I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games to create a support ticket and review your case deeply.

Please make sure to have the DxDiag and Gamelogs ready once you reach support, you can pull it following this steps:

DxDiag report:

• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

• Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!