I want to tell you that you can also provide us with this same information through contact with live chat.
This in order to be able to create at that moment the ticket regarding the problem to the Devs team and thus they can investigate and solve the problem from the root. This is just in case you like to provide the information in real time and get the the ticket issue at the same time.
You can contact us through live mediums by following the below link.
Did another run with my static and this time the quest did not register me entering Lazarus. Previously I think it did. Hope this helps the dev team somewhat.
Problem still exists with new patch and wasnât listed on the known bugs list posted yesterday. Not being able to finish this quest line for months now is ridiculous!
Iâm sorry some of you are still having issues with the quest after the recent patch, to further assist you with this issue you will have to contact us through live chat Contact Us | Amazon Games and create a ticket, we will need your logs:
At minimum, provide the most recent log, but preferably provide 3 logs from: Users<username>\AppData\Local\AGS\New World\LogBackups
If applicable, provide a single log file from: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Tip: If AppData is set as a hidden folder, you will need to enable hidden folders to see the logs.**
Confirmed Same issue in this new patch and I have already sent my logs in regarding this issue. @yaroslav.andreichuk Has posted a video of this and this is exactly what happens to me.
[quote=âHelianthus, post:19, topic:661536â]
1.Charcter name: Georgia1862
2.Server name: NA East - Themiscrya
3.No. of times attempted for expedition: 3 (used 3 of my own orbs) no luck
4.Approx date when you first noticed the bug. January 28, 2022
5.In game logs
6.dxdiag report
If you could return my orbs when this is fixed so I can run the quest if it ever gets fixed
The reason why we need you to reach us via a live channel is because weâll need personal information which cannot be provided on a public space. Be sure to have your game logs ready (Users\AppData\Local\AGS\New World\LogBackups)
Thank you for adding the video as a reference @yaroslav.andreichuk, we really appreciate that.
Thank you for taking the time to report it @JamesDun, letâs hope we can get a resolution as soon as possible.
@Misterhdmf the reason why we ask for your game logs when we request an investigation with the developers is to get a better understanding of the situation but I do appreciate your understanding.
@ncl_newell, sadly we donât have an official ETA, you can check the news section on our forums for further news.
Same issue here ran twice today and absolutely nothing whatâs going on? Used 1 orb and then entered again on mutated and yeah canât compete it doesnât drop anything after defeating. What do I need to do?!
Tried again after latest patch still didnt drop, still not registering as entering the expedition, wonât let me drop the quest and pick it back up, just lets me reset the quest, I have done that after every try
Hello there everyone, I hope you are having a great day!
@seanlittle198711@ncl_newell I do apologize for any inconveniences this situation may have caused you, If you already tried basic troubleshooting such as restarting the game, verifying game files (Steam Support :: Verify Integrity of Game Files) then the next step will be for you to reach us via a live channel as we will need to request an investigation.
