Not sure how to attach the log backups to the ticket but i followed the link and gave all the information i could there.
- Treesome
- El Dorado
- I lost countā¦over 50? 1 with quest orb.
- Dec? been awhile
Hi there everyone.
@ncl_newell you can add the logs via email as an attachment as an alternative, you can select the āchatā option and our colleagues can help you with that. 
@treesome Weād need you to reach us via from the contact us page Contact Us | Amazon Games, we need some personal information which cannot be shared on a public forum. Feel free to reach us whenever you are available.
If you have any other question or concern feel free to ask me!! 
Wish you have an amazing week!
Is still quest doesnāt work?
Cuz i meet Laz over that 25+ times with my Orb n still canāt finish the quest.
Server: Apsu
Quest Name: Baetylus Headpiece
character name: cons0le
Cannot complete quest. I have completed the dungeon several times and the game doesnāt even recognize that I have entered the dungeon. Please help, also give us an orb since we used them trying to complete the broken quest.
Hi there @SneBjorn @console , I hope you are doing great
Please follow the troubleshooting steps provided on my previous post, if the issue persist please reach us back via a live channel whenever you are available.
Feel free to refer to this post if you decide to reach us.
@console I canāt make any promises but I do recommend you to add that information when you contact us please.
If you have any other question or concern feel free to ask me!!
I hope you have an fastanstic week everyone!
Iām also having this issue and I canāt even abandon the quest. There is no option to abandon it, only reset it and I have completed Laz several times and won and still have not gotten the head piece.
Hi there @Shiny_1 , I hope you are having an amazing day
First, thank you for taking the time to reach us and welcome to the forums! 
It appears some players are having a similar issues when they try to abandon the quest, can you contact us via live support after trying basic troubleshooting steps with your game (verify game files, restart) so we can request an investigation and escalate it.
You can reach us here: Contact Us | Amazon Games
Be sure to have your game logs ready (Users\AppData\Local\AGS\New World\LogBackups)
I hope this info helps, feel free to ask me if you need anything.
So, I did a file check, everything is okay.
Went into the game and passed Lazarus 2 more times with my own orb, but the quest is still not done.
What should I do now? Reinstall Windows, reboot the modem, or what else can you tell me to do?
You understand this is a bug in the game, as well as with other quests that did not work until they were fixed.
I already wrote in one thread that I worked as a GM and know these answers - Check the files, reinstall the game, etc.
Please tell the developers about these problems.
- Quest in Lazarus is not performed - Baetylus Heaadpiece
- Quest in the Dynasty is not performed - Justice for the Dynasty
And what about my ticket? Support just ignores it? The last answer was on January 5, and today itās February 8, itās been more than a month. This is not serious guys.
UPD: Why did you edit this message and delete the ticket number? @Stooh
I provided information, chat, forum, mail, create a ticket, provided a video of the problem, all other actions performed, the problem is not solved! My time and many very many orbs are spent !!! Make a quest and return the orbs that were spent on execution a lot, give back how much time the quest hung and wasted orb
I reset the quest, checked files after every single server patch do the sameā¦ reset the quest verify the files and try to do itā¦ never happen. The quest is still bugged, we canāt abandon it, etc.
same
- Character name: Gilgamis
- Server name: Tir Na Nog
- Nr. of times: Unsure, around 15 times
- First notice: After my first run
- In games logs: Cannot find these
- I have these, but cannot send you a PM
I would really like this issue to be fixed, spent way to many orbs and gold on this quest.
Still have this issue.
notObey
El Dorado
- Character name: Notify
- Server name: Learad
- No of times attempted for expedition: more than 20, at leastā¦
- Approx date - quest not complete more than 1 month, begin of old year. Just i think that āItās not a bag, but featureā and this Naga Headdress really hard to lootā¦
- All my logs in archive
-
DxDiag report
I not create any ticketās and have no time to contact in live chat, only this message.
Hope, that you will do somethingā¦ Like fix this bug, famous so many time ago, create some ticket for my account, give some compensation for lost keyāsā¦ Hope die last, as always.
Hi there everyone, I hope you are doing great.
@SneBjorn, Thanks for taking the time to submit the report via live channel and your patience. I can confirm we are aware of the issue and our developers are trying to address it.
To answer your second question, I removed the ticket id, as itās an internal information for an specific investigation case created from your Amazon account, I donāt believe it is a good idea to have it on a public forum. I do apologize for any inconveniences.
@yaroslav.andreichuk @dreedzik @Qetral @notObey . thank you for taking the time to reply back to the post and thank you for the patience, we do really appreciate it.
@Gilgamis @Notify I do recommend you to reach us via live channel to submit a report. You can reach us here: Contact Us | Amazon Games
I will be requesting an update from investigation and we will update this tread when we receive an update from the team.
Once again, thank you for your understanding. Wish everyone have an amazing week.
1 Like
Thanks for the update!
Hello everyone. What about the quest and the return of our orbs for a non-working quest?
This quest was fixed for me in the last update.
Thanks!
The quest works! But where are the orbs returned for a non-working quest ???