From the beginning of its launch, New World was a very promising MMO. Starting with over 900,000 players the game was on track to be the next MMO that would last years. With this many players the staff became very overwhelmed, they could not keep up with the exploits that were being found every waking moment of the game. This deterred many players causing a fall-off of the concurrent player population by over 600,000 to this date. With a now dare I say sinking MMO it becomes critical to cater to players who still see the games potential and put their faith in the remaining staff to save the game.
Rumors began to spur of a “mass-report” function of the game where a large group of players would all spam report a targeted player in order to remove them from the game, whether it be for any particular reason or it be out of pure discontent for a player. This very system has abused since the beginning of the game. Now, AGS claims to “investigate every reported player” although it has been proven time and time again that mass-reporting will undoubtedly ban players automatically regardless if they violated New Worlds CoC or not.
Even worse, the players who receive a ban either have to accept their verdict or go through the atrocious ban appeal system. This ban appeal system can take a day to weeks for a reply. These replies also seem automated as it seems they will just pull a violation out of a hat and copy paste you a response.
So the question is no longer “is it automated?” The question is now “how much is automated?”
When reaching out to live support the answers are very inconsistent, they remain as vague as the appeal replies you will receive. The AGS live support will vary in how much they claim they can do for you, some will simply link you the appeal link whilst other will help raise a ticket of their own to moderation. Some will tell you why you are banned and others will claim they have absolutely no access to the information AT ALL. Some will tell you that they have no way of direct communication with the moderation team, while other tell you to “wait a moment while I message the moderation team.”
I play a low-pop server, generally anybody knows everybody it’s almost a small village if you will. One day we were joking in global about gold sellers and my poor sense of humor thought it funny to taunt another player complaining about the excessive bots by saying “WTS gold for 3.9 USD use code NYC for 10% off.” That’s it, no link, no communication from other players and no shady amounts of gold flowing in or out of my account. Later, I was banned for “abusive behavior”. This started the snowball of my terrible moderation experience that would ensue. I would write several appeals only to finally have it finally be reverse 6 days later. The answers would be different every time it was rejected. Every answer would be a rejection for a different reason saying I violated the CoC in a different way every time. Now from this you can probably concude that innocent or not the actual “investigation” never happened it was a roll of the dice if you get unbanned or not.
Thinking that this one ban was a rare fluke in the system I returned to life as usual. After being banned for 6 days I had to catch up in the game, I participated in every war/invasion/dungeon that I could. I ran elites for two days and crafted my life away. During one invasion on my companies own territory we had level 50s signed up that are notoriously known for griefing invasions. These players would stand in front of the siege engine generator and collect the repair parts with no intention of using them to help, only with the purpose of preventing other players from using them. I of course had to remove them all from the invasion to prevent this from happening not only to protect my territory but to prevent them from ruining the “New World experience” of other players.
This in took a turn for the worse, the players ended up mass reporting me and this can be confirmed by a screenshot of one of the players ignorantly admitting to it in global chat. I was banned two days later for “abusive behavior.” At this point in time I had no idea what I was actually banned for. I submitted an appeal trying to inquire about what triggered this ban but I received a generic response of why I would remained ban. It was only until a day after my ban that my friend would send me a SS of the player admitting to mass-reporting me. Now from this I appealed with the screenshot to prove that it was a false ban from their easily abusable system, still no rectification. It would take a lot of live supports for one of them to confirm that it was a mass-report and it would be a week until one of them would tell me that the main reason I was banned was due to “gold-selling” the thing that I was already pardoned for. I then provided an appeal basically saying “Hey this is a mistake, here’s the original email from being pardoned” I explained how the system banned me and I was being held against something already appealed.
None of the moderators did due diligence, if any of them even attempted to do so it would be done and fixed by now. Within two days, according to moderation I was able to violate every CoC they have ever written. In reality, I was only farming and sent maybe 3-4 lines of chat to trade and no more than that.
To this day I remain banned almost accumulating a total month of being permanently banned. I only write this article because browsing every forum available you can see a handful of players who still want to play the game that are in the same situation as I.
a player admitting to mass reporting me: Imgur: The magic of the Internet
A AGS live support agent confirming that I mass reported
“was being reported by quite a few players”: Imgur: The magic of the Internet
Another AGS live support agent contradicting the one before him: No mass report - Album on Imgur
Here are the various replies I received from moderation in reply to my ban appeals.
“spamming and gold selling”: Imgur: The magic of the Internet
“disruptive behavior”: Imgur: The magic of the Internet
“abuse language”: Imgur: The magic of the Internet
“cheating”: Imgur: The magic of the Internet
“gold selling” Imgur: The magic of the Internet
“abusive language”: Imgur: The magic of the Internet
“real-money trading of in game items and in-game currencies” real money trading - Album on Imgur
Now you can only imagine my frustration knowing my side of the story. Still I remain banned and the moderation seems to be set on keeping me banned after “thoroughly investigating the situation.” How many times does AGS have to contradict themselves to before deciding to own up to their atrocious system and stop attempting to save face.
This is the only place I can post about my experience because they immediately have you banned from anything New World related.
As of now, AGS seems to be taking no action in terms of saving innocent players such as myself from these systems.
Any player with hundreds of hours with one small understanding can all of their hard work and progress taken from them with no chance of rectification.
It is truly sad to see a once promising MMO fail in the aspects that it has.
- New world is losing players in large increments
- Amazon banned me for joking about coin sellers of which I was already pardoned for
- AGS claims that every report is manually investigated although players have disproven this claim time and time again
- There needs to be changes or else everyone’s time and dedication to the game will be for nothing
- Not everyone who makes posts such as this are actually guilty
Character Name: SAVVYT
Hoping for a solution soon. Will keep this forum post updated.
I understand the joke was out of taste resulting in my ban and it won’t happen again.