Black Bear Pelt Rug - item not received from store

Server: Olympus
Item name: Black Bear Pelt Rug (Housing Item - Free from Store)

It says limited time FREE in store so I redeemed it. It is shows UNLOCKED now but I did not recieve this item.

  • What is your character name in New World: Baobeii’s Man
  • What server/world did you experience your issue on: March 31, 2022 (11:20 am)
  • Describe the issue you are experiencing: Did not recieve redeemed item from store
  • Is this a bug or an exploit: Bug
  • (if a bug) How did the issue effect your gameplay: Cannot redeem item from store.
  • (if a bug) Were you able to recover from the issue: No

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