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System Information (OS, Processor, RAM, HDD Space, Graphics card, etc.
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OS : Windows® 10 64-bit
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Processor : Intel® Core™ i9-9700
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Memory : 16 GB RAM
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Graphics : NVIDIA® GeForce® GTX 1060 3GB
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DirectX : Version 12
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Network : Wireless Internet connection
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Storage : 2.75 TB
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Any Error messages you are getting.
N/A -
What is happening?
After queuing for several hours, I am prompted with a black screen. I can still hear the environmental main menu sound and I can move my mouse around but I can’t see anything obviously. I read several articles that say this sometimes happens and I’m still in the queue but I have to wait and it’ll fix itself when I get in or when I get moved in the queue. I’ve been here for about 15 minutes any still a black screen. -
Where are you in the process when you run into the trouble?
Queuing into Valgrind
Greetings @Lost !
Welcome to New World.
Sorry for the bad experience, it looks like the game is crashing for some reason.
Let me check it for you.
In the meantime can you please check any of these steps?
Let us know if any works.
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