Blue screen Windows crash when starting up game

[vyrdrokk42]

• What is your character name in New World:
  I can’t get into the game to check which variation I used, but I think it’s just something like Vyrdrokk.

• What server/world did you experience your issue on:
  On startup, not in a specific world.

• Describe the issue you are experiencing:
  My computer is crashing roughly 50% of the time when I try to start the game, with a blue screen and Windows text saying something generic like “There’s been a problem”, then the computer force restarts after a few seconds.
  The stop code for the windows crash is SYSTEM_THREAD_EXCEPTION_NOT_HANDLED.
  Sometimes it shows “What failed” as FLTMGR.SYS, sometimes it doesn’t show anything for
  “What failed” at all.

• Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra)
  Yes

• (if a bug) How did the issue effect your gameplay:
  It crashed my computer, so the game was unplayable.

• (if a bug) Were you able to recover from the issue:
  Only by waiting till my computer restarted.

• (if a bug) Please include a screenshot or video of the issue that you have experienced:
  PXL-20220909-183937543 — ImgBB

• What are the steps to reproduce the issue as you experienced:
  Start the game from Steam. Alt-tabbing may make the issue worse, but I have had it happen at least once where I just clicked “play” and waited, doing nothing else, and still got the system crash.

• When did this happen? (Date and Relative time; please include your timezone)
  Multiple times over the course of Sept 8 through Sept 9.

EDIT: SOLVED!

Things that didn’t fix the issue:

• Verifying the files on Steam

• Checking for Windows updates and restarting

• Updating drivers (none were found to be out of date)

Things that may have contributed to fixing the issue (I didn’t test in between them, so I don’t know which one worked):

• Fully uninstalling and re-installing the game

• Running command prompt as an administrator and using command sfc /scannow to scan all protected system files, and replace corrupted files with a cached copy.

[Helvanir]

That is a windows issue not the game. Chipset drivers, bios, etc. the sfc scan more than likely repaired the integrity issues on your system.

[vyrdrokk42]

That makes sense, although it is strange that it only happened with New World, not any other game, and that it only started happening after a New World update when there hadn’t been any updates to my windows system in a while.

[Helvanir]

wonky dll injections can cause that too.

[Centeotl]

Welcome to the New World forum community.

I’ve moved this over to the support section as our support team is better equipped to handle this.

[Fenrirskoll]

Hello and welcome to the forums @vyrdrokk42, thank you @Centeotl for moving this thread over, and thank you @Helvanir for your good input on this one,

I am sorry to hear you were having issues getting into the game but am glad to see you managed to get around that. I can confirm what @Helvanir mentions in that these error messages are usually associated with Windows itself so I can also suggest running a disk check up and making sure all windows dll files are in order.

Good luck and see you in Aeternum!