Bug: disconnecting when in group

Whenever I join a group I disconnect without warning withing 2-10 minutes. This stops me from doing any group content.
When I’m not in group I can play for hours without hickup. It can easily be replicated by joining in a group with me.

No screenshots, as I DC without forewarning.
Tried all suggested fixes for DC’s, including verifying gamefiles, complete reinstall, checking firewall and security settings etc.

System:
Windows 10
|Prosessor|Intel(R) Core™ i7-10700K CPU @ 3.80GHz 3.79 GHz|
|Installert RAM|32,0 GB (31,8 GB brukbar)|
|Systemtype|64-biters operativsystem, x64-basert prosessor|
NVIDIA Geforce RTX 2060, driver version 526.47

Hello @Bargi,

Welcome to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m really sorry about this issue you mention of being disconnected when you join a group, since you have tried the basic troubleshooting I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.

Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:

DxDiag report:

  • Go to Windows Start search bar and type dxdiag.
  • Click on dxdiag.exe.
  • When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

  • Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.