What server/world did you experience your issue on:
Barri
Describe the issue you are experiencing:
I get the following error whilst playing the game, Login Blocked: Suspicious Software or Corrrupted Install Detected
Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra)
Its a Bug
(if a bug) How did the issue effect your gameplay:
Keep happing during any game play
(if a bug) Were you able to recover from the issue:
No
(if a bug) Please include a screenshot or video of the issue that you have experienced:
Thank you very much for using this format to contact us regarding this situation with your account, I’m very sorry about this. I see you have done some troubleshooting already so I wanted to know if you by chance remember any software that you might have installed shortly before this started happening?
Try deleting the appdata folders for the game it can be found in the following locations:
C:\Users\AppData\Roaming\AGS
C:\Users\AppData\Local\AGS
the shortcut to your folder is %appdata%
If after all of this you are still having the same issue then requesting an escalation with our developers is the best option.
Would you mind contacting us whenever you are available please? We need some personal information and logs from you which is why we cannot handle it on a public forum.
You can reach us using the following link:
Have the dxdiag and logs ready in case they ask for it:
I have been having this same issue. It started happening with the patch that was recently rolled out on 9/21. I had not had this issue prior to this. I had not made any other changes to my computer other than the game update.
Hello there @Ord3rUp, welcome to the New World forums,
I’m sorry to hear that you are experiencing this issue as well, since I see that you have tried the troubleshooting the next step would be to get it escalated with our support team, have you been able to contact them at all?
@lylliewolf I’m glad to hear those steps solved the issue for you and thank you for letting us know that it worked in this case!
I received a generic email message that outlines the web page that I have already gone through more than once. Looks like i just received a standard canned response to connectivity issues. So, there has not been any other help. How do I escalate the ticket. Very hard to navigate the AGS support services…
To escalate the issue you need to reply to the same email that you received letting the agent know that you have already done that troubleshooting and the issue persist, so they can escalate that for you with a ticket!
the deleting of the appdata folders solved my problem on this. However I was also showing a hardware fault with the storage device where my game files are located, I have moved the games files to a different drive and it has improved the game performance vastly and solved this repeating error.
I completely removed and reinstalled the game, and it still persists. I will see what happens after the patch tonight. Hopefully the issue will go away.
