[Bug] Player Reporting / Player action

I need to be very careful here, and chose my words accordingly. I do not want this post taken the wrong way or ignored or given a copy and paste response. I am not here to have you unban my friend. I am here to highlight that there is a serious problem somewhere in the player reporting feature. One of our companies leaders was perma-banned last night. The reason listed was “disruptive behavior.”

This person is not disruptive. Thier name was not offensive, they don’t talk crap in chat, they dont taunt other players with emotes, they don’t dupe, they dont cheat, they don’t sell gold, they don’t buy gold. When the ban was issued, we were all supportive “hey man, they just screwed up, appeal it they will get it sorted for you” … Then comes the appeal reply.

SPAM?!?!?!? Perma banned for SPAM?!?!?

This player does not spam. This player barely even types in chat. Ever. We have a discord, where 99% of our companies communication takes place. We barely use in game chat.

The fact that this player was flagged for spam, and the ban remains in tact highlights the fact that there is something gravely wrong somewhere in the process between a player being reported, and a moderator taking action on the said report. People who know this person, can tell you with 100% certainty that the reasoning for this PERMA BAN is wrong, and the information your moderation team is taking action on is not correct. There needs to be an investigation into this process, because there is no way the moderation team is working with the correct information when taking action against players.

Please don’t take this post the wrong way. I’m not crying to appeal my friends ban. I am pleading with you to please review your player reporting and moderation process. It is not working as intended, it is BROKEN.

If you would like to know my friends information so you can investigate further, please send me a PM and I will provide any info you require.

Thank you.

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Can confirmed this happened while we were mid fight PVP’ing trying to push conflict.
The timing is SUPER suspect.
He did not spam, he engaged in BANTER over a recruitment message.
But again, that cant be spam, because BANTER is a two way street, some one engaged him in that convo, he wasnt toxic or threatening at ALL. he hardly types.

But the chat tool, is ment for ENGAGING other players.

But a perma ban for a recuitment message and banter?
Thats insane.
he isnt a bot, he isnt selling gold, he isnt threatening or anything.
WHAT IS THIS!? was this reported? by players?
Was it that another member also was recruiting? Was it some one reported for selling gold?
Was this a error? The lack of communication and clarification is gonna make us all quit. You legit will lose hundreds of players off this one ban, if we can all be PERMA banned for simply TALKING in the chat box. IF your direction to it is to be as VAGUE as possible for Global chat, but allow people to win wars while activity exploiting but perma ban people for talking in a NORMAL CONVERSATION?!

What is this?
We will be uploading a video proving our point of all the interaction. Either you ahve a issue with your logging system, and some one elses chat history is attached to his id some how (the only SANE explanation i can think of to PERMA BAN some one for simply having a conversation that has no threats of any sort)

Imagine how this look, MMO Bans players for talking to other players?

LEGIT WTF moment for me, cause this is toxic if your handing out perma bans for talking to other players but people actively exploiting live on twitch get a 24 hour ban

  1. either this a mass report being abused, (and a person OK’d it?)
  2. Some chat log is being erroneously attached? (good thing he records everything then) But the SUPER VAGUE NATURE of the response and not the message of him being told “This message: …” what exactly it was.
  3. Gold selling reported? (again we dont know WHAT is going on)
  4. Banter? He made jokes of our company needing six company’s to hold our roster (we dont, but we do have ALOT of members)
  5. 1 recruitment message? (another member had a recruitment message too, but thats not SPAM especially when its different people and you cant copy and paste, it take a bit to type out, and isnt some over boding wall of text 50 times, 2 people)
  6. Some abusive policy that will ban people for talking but not shwoing how to cheat in a game.?
    ----- LEGIT you have 24’d people ACTIVELY ENCOURAGING EXPLOITING mechanics in this game and given them 24 hour bans, but hand out a PERMA ban that 100% no threat’s and no harassment? WHAT ARE YOUR PRIORITY’S!?
  7. You actively DO have a mass report feature being abuse and are not being transparent?
  8. I DONT KNOW. Legit i just cant wrap my head around this, you are being so OBTUSE and vague that no argument can be made. AND is that intentional? Like what does any one gain by being so vague and unclaritive? That almost seem like a form of gaslighting.

We will be uploading a video soon proving all of this.
But i hope you will step in cause something is seriously wrong or being abused here Because he didnt spam, spam is the same message over and over, a recruitment message isnt spam done one or two times over a given period of time. RECRUITMENT IS A PART OF THE GAME (nonstop spamming walls of text to make talking impossible are, but that isnt what happened here.)

So again, WHAT IS GOING ON HERE!?
im upset cause i was next to him, and in comm’s the whole time, i know he didnt spam. and this is insane.

as i said he has a recording from that night, it would be EASY to disprove a allegation, but we will be uploading the whole thing as your teams LACK of a clear issue its better to just be BROAD so no one can say “oh it happened off scene”

Im tagging all the dev’s i know are active here, so i apologize, but this is just beyond me to comprehend, as i said. There is something SUPER WRONG with the ban, AND THE ACTIONS AGS is taking. This removes ALL TRUST from us, me, and probably a CRAP TON of other people if you will hand out a 24 hour to some one actively cheating, but PERMA BAN some one for talking in chat with others who are engaging them. But the LACK OF CLEAR COMMUNICATION is TOXIC on AGS’s part.

@Luxendra @swarf @Lane @Kay @Snaccident @Tosch @TheLawRich @TrevzorFTW @NW_Mugsy @HelpfulWalrus

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This post has been moved by a CM from the Bug/Exploit to English support. We strongly feel that if the moderators are acting on erroneous information, it needs to be treated as a bug and investigated as such.

There is a bigger issue at hand here, then simply getting my friend unbanned. The information the moderation team is taking action on cannot possibly be correct, and to avoid more players being subject to this, it needs to be treated accordingly.

@Luxendra @TrevzorFTW @Kay

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All in-game moderation actions are handled by the Game Moderation team. This is not an in-game bug.

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The moderation team is refusing to have a discussion, and as stated “wont reply to further emails about this issue.”

who else are we to contact about this?

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Hi @Profanity13

I understand the frustration that you have with this scenario.

I will contact you through PM to get more information about this issue.

Please know that we cannot discuss the results of our findings, but rest assured we will give this a second review.

Thank you for bringing this to our attention

I will closed this topic after sending you the PM.

1 Like

i mean they should give a reasoning to why you were banned. so if they arent then it should be the job of the forum mods to do so.

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