Bugged on level 8 when hitting silver mutation

[iac]

• What is your character name in New World: Gotthaid

• What server/world did you experience your issue on: Bensalem (EUW)

• Describe the issue you are experiencing: We managed to get Silver on level 8 mutation but we cannot open level 9.

• Is this a bug or an exploit: Bug

• (if a bug) How did the issue effect your gameplay: It annoys me to oblivion - i lose 1 key so cant do the 3300 ubral shard level 9!

• (if a bug) Were you able to recover from the issue: No

• (if a bug) Please include a screenshot or video of the issue that you have experienced:

• What are the steps to reproduce the issue as you experienced: not tried