Buy Order Items Sold But Nowhere To Be Found

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  • What is your character name in New World: Mac2Fresh

  • What server/world did you experience your issue on: Avalon

  • Describe the issue you are experiencing: Placed an order for 900 vials of suspended azoth, the order history shows it as completed, but after going through my inventory and every single one of my storages multiple times, the 900 azoth vials are nowhere to be found

  • (if a bug) How did the issue affect your gameplay: Lost about 3k worth of gold. Fairly new level 60 so this is the majority of my wealth

  • (if a bug) Were you able to recover from the issue: No, still missing gold and items

  • (if a bug) Please include a screenshot or video of the issue that you have experienced:

  • What are the steps to reproduce the issue as you experienced: N/A

  • When did this happen? (Date and Relative time; please include your timezone) server timezone is EST. Says the order completed at 1150AM on 11 Dec 2022 and I am just now checking at 750PM server time on 12 Dec 2022.

1 Like

Hi @jacobm1221.

Hope you’re doing good :sunny:

I’m sorry that you placed the vials and none of them were found in your inventory, when you have a chance please Verify Integrity of Game Files:

Steam Support :: Verify Integrity of Game Files

If the issue persist we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:

Contact Us | Amazon Games

Also please make sure you send this link post to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!

Stay safe! :sunny:

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