Can we please get a reason or justification on bans in this game

ive been banned several times in new world now
there has never been a justification on why i was ever banned and everytime i send a ticket it just doesnt get answered, also taking atleast half a day is absoulutely absurd, if the shoe doesnt fit why am do we have to wait a day just to get a response that we will never even get anyway, i am begging you please fix this system in some way no one likes some crazy mystery into why they got banned

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