Cancelled sell order results in no items to claim

[Amatoxin573]

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• What is your character name in New World: Amatoxin573
• What server/world did you experience your issue on: Maramma
• Describe the issue you are experiencing: Cancelled sell order of 9677 Ironwood in AH - Items never went to inventory or storage however it says that the order was successfully cancelled within the AH history.
• Is this a bug or an exploit: Bug
• (if a bug) How did the issue effect your gameplay: Overall not an issue since ironwood is basically charcoal, but quite annoying considering and is pretty much a general negative effect on gameplay.
• (if a bug) Were you able to recover from the issue: No, I did attempt to re-log from the main menu to see if it would resolve to no success.
• (if a bug) Please include a screenshot or video of the issue that you have experienced: This isn’t possible but here you go you get this
  
  
• What are the steps to reproduce the issue as you experienced: Unsure of steps to reproduce
• When did this happen? (Relative time; please include your timezone) Roughly 7:50ish AM Central Daylight Time (CDT), UTC -5

[Wyvernn]

Hello @Amatoxin573,

I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!

I’m really sorry that you’re having issues with the listed items that you didn’t get back, in this case I can recommend you to reach us via chat using the following link: Contact Us | Amazon Games

Please make sure to have the DxDiag and Gamelogs ready once you reach support, you can pull it following this steps:

DxDiag report:

• Go to Windows Start search bar and type dxdiag.
• Click on dxdiag.exe.
• When green progress bar goes away, select Save All Information and save the file to their desktop.

GameLogs:

• Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\

If you need further assistance in any other issue please don’t hesitate in reaching us again!

Cheers!