Cannot connect to servers / accsess to charactors

[ipadapple221]

• What is your character name in New World: Diaku

• What server/world did you experience your issue on: EU central

• Describe the issue you are experiencing: i cannot connect to the game, when i launch it i can acsses to basically everything except my charactors and under the EU central is said connection error "login service isn’t available at this moment. i tried everything using vpn / reinstalling the game. i just want to play the game again.

• Is this a bug? (If this is an exploit, please dm Aenwyn or Luxendra)

• (if a bug) How did the issue effect your gameplay: !!!

• (if a bug) Were you able to recover from the issue:

• (if a bug) Please include a screenshot or video of the issue that you have experienced:
  

  
  
  
  

• What are the steps to reproduce the issue as you experienced:

• When did this happen? September 4. I don’t know the time exactly (Date and Relative time; please include your timezone)

[Centeotl]

Welcome to the New World forum community, ipadapple221.

I’ve moved this to the support section so our support team can look into this.

[Fenrirskoll]

Hello and welcome to the forums @ipadapple221 and thank you @Centeotl for moving this over,

I am sorry to hear you seem to be having issues accessing our servers. I’ve checked and do not see any official news about an outage or maintenance.

Please try the following steps in order to troubleshoot this:

1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.

-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.

6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).

If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.

I hope this helps and if not, do not hesitate reaching out to live support.

See you in Aeternum!