Same issue for me, only arose after the pre-merge maintenance
AP Southeast
Barzakh
i am having the same issues as snowflake character name ironreeker morrow amazon game chat sucks btw
just grinds and nothing it sucks
Having the same issue. Nothing from support as yet.
Same issue, Charachter on Nav (Originally on Tanje which merged into Nav)
I also can’t join my server, can’t select character and can’t use the Quit/Settings/Support buttons at top right corner.
Character name: VahidkinG/MadGal
Servers: EU Centeral - Persues/Asgard
Update:
Validating integrity didn’t work but i managed to fix this thanks to @Babooshka :
Delete everything related to new world in %AppData%
I experience the exact same issue with my character on Glyn Cagni
Congratulation, nice preparation for merges!
usersettings.javesave in %AppData% seems to be the file causing the issues. I removed and it reset all my visual settings but game loaded.
This happens to me regularly. Seems to have been introduced 2 or 3 patches ago
Tried all of these and no fix…
Same issue for me
Character: Jemahl Jackson
Originally on Plancta Currently Mag Mel.
same here, all i had to do was delete the usersettings.javesave file in %AppData% and i was able to fix this issue
Same issue - character is gone since the pre-merge server outage last night. i was not sure if just broke mine - so contacted them on chat and filed a trouble ticket. Noticed that when this happens - character box on left spinning with no character - it also locks the client up for me - top right buttons (like to quit) also do not function.
Had the issue last night. Started for me with the previous night’s weekly patch. Assumed it was the login server being taken down for the merge downtime. When servers came back up the same problem. My wife plays too so was able to test my account info on her machine and she was able to connect fine. So I knew it was localized to my computer not my account.
Verified files multiple times … did not fix the problem.
Did a DNS / IP reset / flush… did not fix the problem.
Rebooted several times… did not fix the problem.
Logged in and out of steam multiple times… did not fix the problem.
Found a post similar to this mentioning the AGS folder in the app data and deleted that and was able to immediately get back in. Unfortunatley, it reset ALL my game settings including keybindings, chat settings, everything. But I did manage to get back in and playing after about three hours of trial and error.
Can confirm. Did #4 here and deleted the 2 items, character appeared immediately upon logging in.
I have tried all the fixes pointed out in this thread - with no success. I even fully deleted New World in Steam, then deleted the folders and all local files for New World. Did a fresh installation - and same problem.
Interestingly my New World PTR instance works fine.
This started for me when the server pre-merge outage happened. I was fine and in the game with no issues just prior to that.
My trouble ticket is in - so see if get any help from Amazon that fixes this.
We are looking into this. Seems like deleting app data is working for most but not all. @StingJ make sure you add your New World app data zip to the ticket. It’s what will help us the most. The CS representative can walk you through how to get it if you’re not sure.
I found the following suggested fix posted by customer service in response to someone having this issue in another message thread:
You can also try these steps:
- Uninstall the game
- Delete these folders :
– C:\Users\USERAME\AppData\Roaming\AGS
– C:\Users\USERNAME\AppData\Local\AGS - re-install the game
These steps DID work for me. Now am back to seeing my character. Server is down for server merge at the moment. But the issue with not seeing character seems cleared. Hopefully after server merge all will work again.