Cannot Transfer Character from EU to NAE, says max characters in NAE

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1

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  • Framming ii

  • Barri

  • I am unable to transfer my character from EU to NAE. I only have one character on NAE. I also don’t have any characters on the PTR. However, the game says I have two characters on NAE.

  • bug

  • can’t transfer

  • no

  • What are the steps to reproduce the issue as you experienced:

  • 10:35 pm cst

    char 1
    char 1534×571 293 KB

    2 char
    2 char588×1261 86.2 KB

    transfer
    transfer779×282 180 KB

2

Sorry to see you’re having this issue, wiekerr.

I’ve moved this over to the support section as our support team is better equipped to handle issues and inquiries regarding character transfers.

3

Hello @wiekerr and thank you for moving this over @Centeotl.

I am sorry to hear you are unable to transfer another character to a different world. Please note this is not a bug but actually is intended behavior as we only allow two characters in the same sever when there is a server merge done on our end.

On a regular scenario, you will only be able to have one character per server and cannot move to a server where you already have a character.

Hope this clarifies the situation and see you in Aeternum! :wolf:

4

Hey Men,

Check your Ptr Chars. I had the Same Problem.

Sorry my Bad English.

Kind Regards from germany

5

delete your PTR character if you have one

6

I have exactly two characters. One is on Orofena (NAE). My second character was on Maramma, until I transferred it to EU last week. I can’t even initiate a region transfer to NAE right now, whatsoever. Additionally, I checked, and I don’t have a PTR character.

7

Hello @wiekerr,

Thank you for your follow up question. Please note there are limitations to how many transfers you can perform in a row and during specific periods of time. If you surpass this limit, the system will let you know you cannot perform any additional transfers for a while.

Besides this fact, take into consideration my first post where I let you know you cannot have more than one character in any given world unless the second character comes from a merge done on our end.

If you are attempting to transfer to a server where you have no characters and cannot do so, not based on a temporary transfer block but for some other reason, this scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games.

Please, do not hesitate reaching out to live support to have this looked into.

See you in Aeternum! :wolf:

8

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