I am sorry to hear you are unable to transfer another character to a different world. Please note this is not a bug but actually is intended behavior as we only allow two characters in the same sever when there is a server merge done on our end.
On a regular scenario, you will only be able to have one character per server and cannot move to a server where you already have a character.
Hope this clarifies the situation and see you in Aeternum!
I have exactly two characters. One is on Orofena (NAE). My second character was on Maramma, until I transferred it to EU last week. I can’t even initiate a region transfer to NAE right now, whatsoever. Additionally, I checked, and I don’t have a PTR character.
Thank you for your follow up question. Please note there are limitations to how many transfers you can perform in a row and during specific periods of time. If you surpass this limit, the system will let you know you cannot perform any additional transfers for a while.
Besides this fact, take into consideration my first post where I let you know you cannot have more than one character in any given world unless the second character comes from a merge done on our end.
If you are attempting to transfer to a server where you have no characters and cannot do so, not based on a temporary transfer block but for some other reason, this scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be better if you could please create a web ticket by going to Contact Us | Amazon Games.
Please, do not hesitate reaching out to live support to have this looked into.