Can't connect Timed out while waiting for server to describe the world

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1

I’ve had this problem for 10 hours now. I already checked the game files, restarted the router and the PC.

Within the game log, the following message appears:

[Info] (AZCore): [GameConnection] GameConnectionWrapper: spawn point found
[Info] (AZCore): [GameConnection] Update state WaitingForSpawnPoint to new state WaitingForAOIClient
[Info] (AZCore): [GameConnection] State(WaitingForAOIClient) is timeout : frames 10, currentTimeoutIntervalCount 2
[Info] (AZCore): [GameConnection] Report Error: Reason: 43 BannedUntilEpochMS: 0d
[Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 43

Does anyone have any information about this error? Is there anything I can do?

Btw, character name is gl0wing and the server is SA APSU @developer

2

Hello dz.ernesto,

I’m so sorry you’re having issues launching New World.

Thank you so much for sharing the troubleshooting you have done so far.

For this issue you can follow this troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):

  1. Open Windows settings.
  2. Go to your Network&Internet section.
  3. Click Change Adapter Settings.
  4. Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
  5. Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
  6. Uncheck the box next to it and restart your computer.
  7. Re-launch New World.

If this troubleshooting doesn’t work you can also verify the third party program EasyAntiCheat that is linked within New World:

  1. Open New World in your Steam Library.
  2. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
  3. Open the EasyAntiCheat folder.
  4. Run as administrator EasyAntiCheat_Setup executable file.
  5. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
  6. Press Repair Service.
  7. After this process verify Steam Integrity Check files:

8. Re-launch New World.

The next troubleshooting we need to verify is the AGS Files that are linked within New World:

  1. Windows + R type in %APPDATA%
  2. Go to Local and Roaming (Both files will include an AGS file) and open them.
  3. Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
  4. This will refresh the cache files within New World and remove the error launching the game.

A previous Forum I was working with a another player, we found the solution for this launching error was this troubleshooting, you can check this Forum with this link: Main Menu buttons don’t work + character/Worlds wont load .

Please let us know as soon as possible if after these troubleshooting the problem persist.

Thanks for all your feedback and specially your patience. :man_mage: :small_blue_diamond:

3

Hi, none of this troubleshooting did work.

Also, I did a game reinstall and it didn’t work.

Looks like is something related to that character since i can create another and play with it. On forums, people reported that this problem goes away if a server restart happens. But this could take weeks!

the last lines from the .log follows

[Info] (AZCore): [GameConnection] Update state WaitingForActorGameConnection to new state WaitingForSpawnPoint
[Info] (AZCore): [GameConnection] GameConnectionWrapper: spawn point found
[Info] (AZCore): [GameConnection] Update state WaitingForSpawnPoint to new state WaitingForAOIClient
[Info] (AZCore): [GameConnection] State(WaitingForAOIClient) is timeout : frames 10, currentTimeoutIntervalCount 2
[Info] (AZCore): [GameConnection] Report Error: Reason: 43 BannedUntilEpochMS: 0d
[Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 43
[Info] (AZCore): [Game] CGame::ActorContainerDisconnect
[Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
[Info] (AZCore): [Game] CGame::OnDisconnection: Disconnected from REP
[Info] (AZCore): [GameConnection] GameConnectionWrapper: disconnected from REP
[Info]: [ERROR] ClientSDK: @mm_csdkerr_disconnect

Please help me out here. @Cactacea

4

I’m so sorry the problem still persists with your Character gl0wing dz.ernesto.

I just found it in the system with this information:
Character Name: gl0wing.
Server: APSU.
Level: 60.
Faction: Syndicate.

Can you please delete glowing from your Character’s list and as soon as you finish let me know so I can restore it.

I’ll be waiting for your reply. :man_mage:

5

Done! @Cactacea

Please let me know when you are able to restore it! fingers crossed.

6

I’ve successfully restored gl0wing dz.ernesto,

Please let me know if the character still persists with the login issue. :man_mage: :small_blue_diamond:

Screenshot 2022-04-14 5.56.31 AM

7

Unfortunately it didn’t work T.T @Cactacea

After hitting play, the circle thingy keeps rotating for about 1min and this message appears.

image
image885×488 71.2 KB

Is there anything else we can try ?

EDIT: I also tried login in with my wife’s PC, her character logs in fine, but mine have the same issue.

8

@Cactacea @Wyvernn @Developer do you know if a server restart is scheduled ? I saw in other thread that this fixed for them…

9

anything else we can try ? @Cactacea

10

Hello dz.ernesto,

Due this issue still persist, I’d suggest you to please contact Amazon Games Customer Support using the link below and keep handy the following information:

  • Character Name.
  • Region.
  • World/Server.
  • Computer Specifications.
  • The previous troubleshooting we’ve already made.

Once more I’m sorry for the inconveniences this may cause. :man_mage:

Screenshot 2022-04-14 5.56.31 AM

11

Awww man… that was the first thing I did 3 days ago, they said to me to do the same trouble shooting you asked me to do. The IPv6, deleting the appdata stuff…

I replied back saying it didn’t work and never got an answer back… it has been 3 days already.

Today I tried the game on another computer, under a totally different network, and the same thing happened, only my character ‘gl0wing’ have this problem.

It’s not an inconvenience, I’m feeling totally ripped off. Its not a free to play game, its a product I bought and now i’am bouncing between the support team that does’t know what else to do.

Its clearly a problem between the server and my character, does’t matter the network or computer I use. @Developer @Cactacea @Wyvernn

12

Is too much to ask for a server restart ? would that be possible ? @Developer

13

Can you provide a game log for when this happens?

14

@Aenwyn Absolutely!!!

here is the pastebin link new world log - Pastebin.com

and here is the final lines of the log file where the error is located.

  1. <2022-04-18 20:31:06.759>: [Info] (AZCore): [GameConnection] Update state WaitingForActorGameConnection to new state WaitingForSpawnPoint

  2. <2022-04-18 20:31:06.776>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: spawn point found

  3. <2022-04-18 20:31:06.776>: [Info] (AZCore): [GameConnection] Update state WaitingForSpawnPoint to new state WaitingForAOIClient

  4. <2022-04-18 20:33:06.967>: [Info] (AZCore): [GameConnection] State(WaitingForAOIClient) is timeout : frames 10, currentTimeoutIntervalCount 2

  5. <2022-04-18 20:33:06.967>: [Info] (AZCore): [GameConnection] Report Error: Reason: 43 BannedUntilEpochMS: 0d

  6. <2022-04-18 20:33:06.967>: [Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 43

  7. <2022-04-18 20:33:06.967>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect

  8. <2022-04-18 20:33:06.967>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect

  9. <2022-04-18 20:33:06.967>: [Info] (AZCore): [Game] CGame::OnDisconnection: Disconnected from REP

  10. <2022-04-18 20:33:06.975>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: disconnected from REP

  11. <2022-04-18 20:33:06.983>: [Info]: [ERROR] ClientSDK: @mm_csdkerr_disconnect

Also: I found multiple threads online where the only fix for them was a server restart or a game update (that would require a server restart). That’s why I asked if its possible to restart the server my character is located. Thanks @Aenwyn for giving attention to this issue.

1 Like
15

Hello,

I got the same issue with my character …

Nickname - Dreymoz
Server - Bran
Fraction - Syndicate

My amazon support request Case ID is V565510482.

1 Like
16

Hi @dreymoz

My personal research revealed that only a server restart can fix this issue. I’m on day 5 with this problem.

1 Like
17

Hi @dz.ernesto

This is very sad news for me because I manage a company of 90+ active players. It is hard to manage a company without being able to log into the game …

I hope that we will not have to wait until the next patch … right? @anon38233812

18

Can we please, have a server restart ? Plleeeeeaaaaseeee @Developer @Cactacea @Wyvernn @Aenwyn

1 Like
19

The server restart of 04/20 solved this issue.
For future references, this issue is only fixed by restarting the servers.

2 Likes
20

Same for me, thanks for restart <3

1 Like