I’m so sorry the problem still persists with your Character gl0wing dz.ernesto.
I just found it in the system with this information:
Character Name: gl0wing.
Server: APSU.
Level: 60.
Faction: Syndicate.
Can you please delete glowing from your Character’s list and as soon as you finish let me know so I can restore it.
I’ll be waiting for your reply. 
I’ve successfully restored gl0wing dz.ernesto,
Please let me know if the character still persists with the login issue. 
Unfortunately it didn’t work T.T @Cactacea
After hitting play, the circle thingy keeps rotating for about 1min and this message appears.
Is there anything else we can try ?
EDIT: I also tried login in with my wife’s PC, her character logs in fine, but mine have the same issue.
@Cactacea @Wyvernn @Developer do you know if a server restart is scheduled ? I saw in other thread that this fixed for them…
Hello dz.ernesto,
Due this issue still persist, I’d suggest you to please contact Amazon Games Customer Support using the link below and keep handy the following information:
Once more I’m sorry for the inconveniences this may cause.
Awww man… that was the first thing I did 3 days ago, they said to me to do the same trouble shooting you asked me to do. The IPv6, deleting the appdata stuff…
I replied back saying it didn’t work and never got an answer back… it has been 3 days already.
Today I tried the game on another computer, under a totally different network, and the same thing happened, only my character ‘gl0wing’ have this problem.
It’s not an inconvenience, I’m feeling totally ripped off. Its not a free to play game, its a product I bought and now i’am bouncing between the support team that does’t know what else to do.
Its clearly a problem between the server and my character, does’t matter the network or computer I use. @Developer @Cactacea @Wyvernn
Can you provide a game log for when this happens?
@Aenwyn Absolutely!!!
here is the pastebin link new world log - Pastebin.com
and here is the final lines of the log file where the error is located.
<2022-04-18 20:31:06.759>: [Info] (AZCore): [GameConnection] Update state WaitingForActorGameConnection to new state WaitingForSpawnPoint
<2022-04-18 20:31:06.776>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: spawn point found
<2022-04-18 20:31:06.776>: [Info] (AZCore): [GameConnection] Update state WaitingForSpawnPoint to new state WaitingForAOIClient
<2022-04-18 20:33:06.967>: [Info] (AZCore): [GameConnection] State(WaitingForAOIClient) is timeout : frames 10, currentTimeoutIntervalCount 2
<2022-04-18 20:33:06.967>: [Info] (AZCore): [GameConnection] Report Error: Reason: 43 BannedUntilEpochMS: 0d
<2022-04-18 20:33:06.967>: [Info] (AZCore): [Game] JavelinGame::OnConnectionFail: OnConnectionFail: Reason: 43
<2022-04-18 20:33:06.967>: [Info] (AZCore): [Game] CGame::ActorContainerDisconnect
<2022-04-18 20:33:06.967>: [Info] (AZCore): [GameConnection] GameConnectionWrapper::Disconnect
<2022-04-18 20:33:06.967>: [Info] (AZCore): [Game] CGame::OnDisconnection: Disconnected from REP
<2022-04-18 20:33:06.975>: [Info] (AZCore): [GameConnection] GameConnectionWrapper: disconnected from REP
<2022-04-18 20:33:06.983>: [Info]: [ERROR] ClientSDK: @mm_csdkerr_disconnect
Also: I found multiple threads online where the only fix for them was a server restart or a game update (that would require a server restart). That’s why I asked if its possible to restart the server my character is located. Thanks @Aenwyn for giving attention to this issue.
Hello,
I got the same issue with my character …
Nickname - Dreymoz
Server - Bran
Fraction - Syndicate
My amazon support request Case ID is V565510482.
Hi @dreymoz
My personal research revealed that only a server restart can fix this issue. I’m on day 5 with this problem.
Hi @dz.ernesto
This is very sad news for me because I manage a company of 90+ active players. It is hard to manage a company without being able to log into the game …
I hope that we will not have to wait until the next patch … right? @anon38233812
Can we please, have a server restart ? Plleeeeeaaaaseeee @Developer @Cactacea @Wyvernn @Aenwyn
The server restart of 04/20 solved this issue.
For future references, this issue is only fixed by restarting the servers.
Same for me, thanks for restart <3
I’m having this same issue on Orofena right now. Can I pls request a server restart @Developer @Cactacea @Wyvernn @Aenwyn
I was able to get on after updating my game drivers
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