Cant connect to servers

System info:

OS Name Microsoft Windows 10 Pro
Version 10.0.19043 Build 19043
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Model Z170X-Ultra Gaming
System Type x64-based PC
System SKU Default string
Processor Intel(R) Core™ i7-6700K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F22, 3/6/2017
SMBIOS Version 3.0
Embedded Controller Version 255.255
BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
BaseBoard Product Z170X-Ultra Gaming-CF
BaseBoard Version x.x
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = 10.0.19041.1151
User Name DESKTOP-LG4KETD\lowvp
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 32.0 GB
Available Physical Memory 24.8 GB
Total Virtual Memory 37.0 GB
Available Virtual Memory 26.1 GB
Page File Space 5.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

When I launch game, the character creation screen won’t show up just a continue button, then the worlds list never populates.
If i turn off IP6 I can create a character, pick a world, etc. but once I try to connect to any world i get a connection error: No product information found, cannot initialize game. Please contact customer service for this product.
I was in the first beta and everything worked fine.

Haven’t been able to play since purchase.

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