Cant connect to the server

Hi after last update shows up, i cant connect to the any server, every time ill try to do that got information to check my internet connection. Ive already try to restart game, computer, internet. Nothing helps. I also checked the consistency of the game files on steam

Hello Adventurer @urwis3k , a warm welcome to the New World forums.

I’m sorry to read about this connection error, lets try some steps to see if we can fix this issue.

To start please run a Steam Integrity check. Steam Integrity Check.

Then from the Start/Windows Menu, select Settings.
– Select Network and Internet.
— In the Status section, under Change your network settings, select Change adapter options.
-When the Network Connections window opens, right-click your network connection.
– Select Properties. Scroll to Internet Protocol version 6.
— Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
---- Select OK to save your changes for the selected network adapter.

Once this is ready, please process with a DNS flush:
From the Start menu, begin typing ‘cmd’ In the results that populate, right-click the Command Prompt result and select Run as administrator then type this commands :
Type ipconfig /flushdns and press Enter
Type ipconfig /registerdns and press Enter
Type ipconfig /release and press Enter.
Type ipconfig /renew and press Enter.
Type netsh int ip reset and press Enter.
Type netsh winsock reset and press Enter.

After all this is done please restart the computer and the internet connection, then you can access the game and check if the process work.

Cheers!! :sparkles:

I have the same problem. First time I had it 5 days ago, then it solved with the game update. Today it returned. I have made all the suggestions above, and it does not help. Still get the exact same message as shown on the first post here.

In case if it can help, I am on the “EU Central” too, servers: Fae and Rocabarra, both unable to connect.

I still unable to connect. I try every day, several times a day. Was glad to see a downloading patch today, hoped it would help, but it did not. Very sad :disappointed_relieved:
I had high hopes for this game. I have been playing World of Warcraft for over 10 years. I was looking for something new, more modern. Looks like I’ll have to look further.

Hello @kosta.shah, Im really sorry to read that the problem persists,on this case we’ll need to investigate a little bit further and file a ticket, I’ll kindly ask you to please reach our Live costumer service .

Hope to see you soon on the lands of Aeternum. :sparkles:

Thank you. I have just submitted a ticket detailing the situation.

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