Can't get into game after patch

[xQuietx]

Since the patch, I am unable to enter the game… ok was able a few times, but studder made it impossible to play. so updated graphic drivers, and now can’t get past character select.

report from dxdiag 64 bit…

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System Information

  Time of this report: 11/23/2021, 20:31:14
         Machine name: VIRTUAL-HOLE
           Machine Id: {5BD6544D-DA62-4BE6-9690-6ACAF4D020CD}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: Z170MX-Gaming 5
                 BIOS: BIOS Date: 10/16/15 20:51:07 Ver: 05.0000B (type: BIOS)
            Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
               Memory: 16384MB RAM
  Available OS Memory: 16334MB RAM
            Page File: 23065MB used, 12922MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

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DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
      Input Tab: No problems found.

  Driver Attributes: Final Retail
        WHQL Logo'd: Yes
      Date and Size: 7/6/2015 4:00:00 PM, 4514008 bytes
        Other Files: 
    Driver Provider: Realtek Semiconductor Corp.
     HW Accel Level: Emulation Only
          Cap Flags: 0xF1F

[Lazer]

Hello @xQuietx,

I’m sorry you are having issues login in to play, try these troubleshooting steps under Troubleshooting Performance Issues Troubleshooting Frame Rate and Performance Issues - Support | Amazon Games and also, run a Steam Integrity Check for New World.

If this does not help please contact our chat support Contact Us | Amazon Games Technical support, to escalate this, they will need personal information to pull up your account and also have this in-game logs and DXdiag ready to email them also.

Take care.

[Lazer]

Hello @xQuietx,

I’m sorry for the inconvenience you are having, there is a known issue about stuttering please go here and add this information High Latency & Stuttering Issues

• Describe what you were doing when it started to happen:
• World ID:
• Bandwidth settings:

Hope this helps, take care.

[xQuietx]

I found the problem.

I forgot I was running a VPN that I can’t set the location. I removed it. and all the problems are gone.

THank you for your replies.