Can't get into game after patch

Since the patch, I am unable to enter the game… ok was able a few times, but studder made it impossible to play. so updated graphic drivers, and now can’t get past character select.

report from dxdiag 64 bit…

System Information

  Time of this report: 11/23/2021, 20:31:14
         Machine name: VIRTUAL-HOLE
           Machine Id: {5BD6544D-DA62-4BE6-9690-6ACAF4D020CD}
     Operating System: Windows 10 Pro 64-bit (10.0, Build 19043) (19041.vb_release.191206-1406)
             Language: English (Regional Setting: English)
  System Manufacturer: Gigabyte Technology Co., Ltd.
         System Model: Z170MX-Gaming 5
                 BIOS: BIOS Date: 10/16/15 20:51:07 Ver: 05.0000B (type: BIOS)
            Processor: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
               Memory: 16384MB RAM
  Available OS Memory: 16334MB RAM
            Page File: 23065MB used, 12922MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
      Input Tab: No problems found.

  Driver Attributes: Final Retail
        WHQL Logo'd: Yes
      Date and Size: 7/6/2015 4:00:00 PM, 4514008 bytes
        Other Files: 
    Driver Provider: Realtek Semiconductor Corp.
     HW Accel Level: Emulation Only
          Cap Flags: 0xF1F

Hello @xQuietx,

I’m sorry you are having issues login in to play, try these troubleshooting steps under Troubleshooting Performance Issues Troubleshooting Frame Rate and Performance Issues - Support | Amazon Games and also, run a Steam Integrity Check for New World.

If this does not help please contact our chat support Contact Us | Amazon Games Technical support, to escalate this, they will need personal information to pull up your account and also have this in-game logs and DXdiag ready to email them also.

Take care.

Hello @xQuietx,

I’m sorry for the inconvenience you are having, there is a known issue about stuttering please go here and add this information High Latency & Stuttering Issues

  • Describe what you were doing when it started to happen:
  • World ID:
  • Bandwidth settings:

Hope this helps, take care.

I found the problem.

I forgot I was running a VPN that I can’t set the location. I removed it. and all the problems are gone.

THank you for your replies.

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