Cant go past first screen continue button

Game Support English Support
1

For weeks now, every time I launch the game and the first screen loads, I press continue and nothing happens. Then I have to repeatedly restart my computer and keep loading the game until it works. usually takes 4/5 times before I can get past that screen.

I have reinstalled the game twice and i have verified the files a few times and nothing works.

Its incredibly frustrating that it takes me about 30mins just to log in!!

2

Hello @aaronweaver

Welcome to the New World community. We are glad to have you here.

I am sorry about the issue you are facing while launching the game.

Please try the below steps and check if the issue is resolved.

  1. On your keyboard, press Win+R (the Windows logo key and the R key) to invoke the Run box. Type or paste %appdata% and click OK.
  2. Go to AGS > New World and delete the following:
    The savedata folder
    The user_preload_settings file
  3. Now you can restart New World and see if the game crashes again.

Please let us know if the issue still persists.

Looking forward to your reply.

Have a good one. :slightly_smiling_face::man_mage:

3

I have gotten stuck on the “continue” button on the start screen before & Ive just restarted the game to get past it. After relaunching the game, the button is fine. I didn’t have to restart my computer… that sounds like overkill tbh.

2 Likes
4

Followed these steps and it worked the first time but 2nd time logging in I got stuck on the same screen again. Nothing is working!

5

Hello @aaronweaver

I am sorry that the issue still persists after trying the troubleshooting steps.

In this case, i request you to contact us through chat here: New World - Support | Amazon Games so that our Support Staff can look into the issue for you and resolve with instant troubleshooting, also if nothing works they’ll create a ticket for you and forward it our devs to check.

I also request you to share this Forum post to them for their reference along with your game logs.

If asked kindly provide the latest 3 logs from: Users\AppData\Local\AGS\New World\LogBackups

Along with DxDiag report https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85:

  1. Go to Windows Start search bar and type dxdiag.
  2. Click on dxdiag.exe.
  3. When green progress bar goes away, select Save All Information and save the file to their desktop.

I hope this helps.

Have a good one. :slightly_smiling_face:

6

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