I cannot join the game. When trying to join a game, I go into the queue and am on the waiting number. When I am the first in the queue, it throws me out of the queue saying “Failed to connect to the server. Please check your internet connection and try again.” I used translator google.
Hello and welcome to the forums @pain_1996,
I am sorry to hear you seem to seem to be having issues connecting to the game.
Please try the following steps in order to troubleshoot this:
1- Please verify the integrity of game with the Steam integrity check
How To run a Steam Integrity Check
2- Close other applications that may be taking up your bandwidth.
3- Switch to a wired connection.
4- Restart your router and modem.
5- Troubleshoot your firewall.
-Press Windows + R, type “firewall.cpl” into the Run window, and then press Enter.
-Click Allow an app or feature through Windows Firewall and then click Change settings.
-Look for the game in the list of allowed apps and features. If it’s present, make sure it’s checked, and that both the Private and Public columns have a check mark. If the app is missing from the list, you need to add it.
*Click Allow another app…, locate and select the app, then click Add.
*Once you’ve done that, you need to ensure that the app is checked, and that it has check marks under both the Private and Public columns.
6- Test your connection for packet loss or buffering. To test, go here and click the big Start Test button to start the test. Once the test is complete, the results are displayed.
7- Verify you are not using VPN or proxy services. (Note the use of VPN is not permitted when connecting to our servers).
If the issue persists after this, the scenario will require our tech team to look into your logs and follow up directly with other possibly sensitive account information that is best not posted on the forums so it would be best if you could please create a web ticket by going to Contact Us | Amazon Games.
I hope this helps and if not, do not hesitate reaching out to live support.
See you in Aeternum! 
Resetting the router helped, but I don’t want to do it every time I turn on the game.
Hi @pain_1996.
I hope you’re doing good 
I’m sorry worry about still getting “cannot connect to the server” message that prevents you playing Lost Ark, also thank you for providing all the information so far and also the steps that you have tried to fix this issue with the error.
Did you try the steps that @Fenrirskoll mentioned about Try adding Windows firewall exceptions manually?
Also please try this:
Troubleshooting Lag and Connectivity Issues - Support | Amazon Games
If you have this error again; as mentioned before we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
- Go to Windows Start search bar and type dxdiag.
- Click on dxdiag.exe.
- When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
- Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Stay Safe 
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