This is the only game I ever have problems with launching. I don’t know why this is happening but it is very annoying. I reinstalled the game and this is still happening. I go to verify files and it always says there are files missing but never fixes it. One time it told me there were 86 files missing, how is that even possible? Please fix your game so it is playable and I don’t have to troubleshoot it everytime I want to play, thanks.
Welcome back to the New World forum, I’m really glad to see you are here at the forums and hope you can enjoy your time here and at the game as well!
I’m sorry that you’re having this issue to launch the game, in this case and since you already run the Steam Integrity Check and reintalled the game I can recommend you to reach us via player support using the following link: Contact Us | Amazon Games to create a support ticket and review your case in more depth.
Please make sure to add the DxDiag and Gamelogs through a sharing link from a Cloud Storage like Google Drive to the support report, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
GameLogs:
Game logs can be found on: \Users\USERNAME\AppData\Local\AGS\New World\CrashDB\reports\
If you need further assistance in any other issue please don’t hesitate in reaching us again!
