Can't Load Game

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1

My specs are as follows:

System Information
OS: Windows 10 Home 64bit
Processor: Intel i7-7700k, stock settings
RAM: 16gb
HDD Space: 2.63 tb
Graphics card: NVIDIA GeForce GTX 1080
DirectX 12
Internet: Xfinity cable; 193.5mbps download; 5.7mbps upload; latency 27ms; protocol IPv6

No error messages.

The game is now not loading/booting. Since launch, booting the game could take tens of seconds to launch and periodically the game would freeze on the initial “New World” screen (before seizure warning screen) while launching in which I would stop/end the program and reopen via Steam.

Suddenly on 3/7, it’s been close to impossible to get the game to launch. I had played a bit of Lost Ark, exited that game and tried to open New World. Every single time the launch would freeze on the initial “New World” screen. I timed one attempt at a full 5 min of sitting at that screen before stop/exit and attempting to relaunch. After 45 minutes I gave up and went to bed.

Yesterday, 3/9 I sat down to try to resolve the issue. I verified the integrity of my game files through Steam. I made sure my drivers were up to date. I double checked all my other drivers. I closed out all other programs. I updated my computer and rebooted several times. After over an hour of working through all help FAQ, it finally launched. I played for a bit and then got off and went to bed.

Tonight, it started all over again where I could not launch the game. Again I checked all the drivers, I closed out other programs, I rebooted several times. After 45 min of it failing to launch, one random try it was successful and I am now in game.

I need to know what is causing this and how to fix it as spending 45+ minutes trying to get the game to just launch is completely unacceptable. It’s frustrating, I’m missing in-game events like territory pushes and invasions, and it’s leading to entire days I’m not able to play. This issue feels like it came on suddenly and randomly.

2

Hello Psydr,

I’m so sorry you’re having issues launching New World.

Thank you so much for sharing the troubleshooting you have done so far.

For this issue you can follow this troubleshooting related with the Internet Protocol Version 6 (tcp/ipv6):

  1. Open Windows settings.
  2. Go to your Network&Internet section.
  3. Click Change Adapter Settings.
  4. Right-click your connection (It can be either LAN or WIFI adapter) and go to Properties.
  5. Scroll down in the menu until you found the option Internet Protocol Version 6 (TCP/IPv6)
  6. Uncheck the box next to it and restart your computer.
  7. Re-launch New World.

If this troubleshooting doesn’t work you can also verify the third party program EasyAntiCheat that is linked within New World:

  1. Open New World in your Steam Library.
  2. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
  3. Open the EasyAntiCheat folder.
  4. Run as administrator EasyAntiCheat_Setup executable file.
  5. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
  6. Press Repair Service.
  7. After this process verify Steam Integrity Check files: Steam Support :: Verify Integrity of Game Files (Steam Support :: Verify Integrity of Game Files ).
  8. Re-launch New World.

Also, you can check this forum post for other alternative solutions:

Please let us know as soon as possible if after these troubleshooting the problem persist.

Thanks for all your feedback and specially your patience. :man_mage:

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