Can't log in after log out 1 character

[geminus18]

I’m using the storage in Brimstone but no item show up so i decide to log out to main menu.

I can’t login again on the character. Only showing that connection error.

So I try to create new character in another server and found that I can play.

I don’t know what happen to my main character.

[Cactacea]

Hello geminus18,

Welcome to the New World’s Forums. (∩◕‿◕)⊃━☆ﾟ

Thank you so much for your report in our Forums about your login issues within your main character.

Before we escalate this issue with your character via web ticket, I want to confirm with you if you already applied the troubleshooting related with the AGS files that are linked within New World:

1. Windows + R type in %APPDATA%
2. Go to Local and Roaming (Both files will include an AGS file) and open them.
3. Rename the AGS sub-folder ‘‘New World’’ to something different like ‘’_New World"
4. This will refresh the cache files within New World.
5. Re-launch New World.

The second troubleshooting I want to confirm with you is the with the third party program EasyAntiCheat that is linked within New World:

1. Open New World in your Steam Library.
2. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
3. Open the EasyAntiCheat folder.
4. Run as administrator EasyAntiCheat_Setup executable file.
5. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
6. Press Repair Service.
7. After this process verify Steam Integrity Check files:

Steam Support :: Verify Integrity of Game Files

Thank you for all your patience and I’ll pending for your reply if after these troubleshooting your character keeps having issues. (づ ◕‿◕ )づ

[geminus18]

Still same issue.

[geminus18]

Hi, I can log in now. I just restart my computer…

[Cactacea]

I’m really happy to hear it worked for you geminus18, Thank you so much for sharing you were able to fixed it and I wish you safe travels in Aeternum

[Kamo_Chameleon]

I have this exact problem now too.

[pieee]

yeah i think a few people have this on delos, me too sadge