Can't log in to the game

When I try to log in, it says “Unable to establish connection to the server”. Then I hit refresh, and when I try to log in again it shows the load screen, then kicks me and says “your account has connected from another game session”.

After tons of attempts, it finally lets me in but my esc menu is bugged out, so I log out and try to log back in and get this whole error crap all over again. No one has logged in to my steam account. No one has logged in to my game at all. This has been going on for a couple weeks.

I’m tired of these issues and bugs. My server is US East Tumtum, character name is JDKhaos.

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Hello @JDKhaos,

Welcome to the New World Forum! :dragon_face:

I’m sorry about the situation with New World.

I would like to know what troubleshooting you have tried? Do you get any other error message? not counting the error you mentioned or is that the only one you see?

You can also try:

Run Steam integrity files Steam Support :: Verify Integrity of Game Files

Close Steam and then open as administrator.

Restart the internet modem.

Did you try to create a new character using a different world? Of course, don’t delete the main character, the new character will be to see if the issue is only with the main character.

I’ll be waiting for your reply. :dragon:

I did check integrity earlier today, still had the issue, those are the only two error messages I get and I get them in that order. First logging attempt: unable to connect to server. Second: your account has connected from another session. I also made a new character on Valhalla server around the time the issue started (I can’t remember if it started after I made the character or before, but I think this issue started on the same night) and I was never able to log in on the new character, it would sit in que and then kick me from the que.

Thanks for the confirmation @JDKhaos. :dragon_face:

I’m going to open a Ticket about this situation.

I will need some information, so i can complete the Ticket.

I need the Game Logs, so the Dev team can investigate .

You are now allow to send me messages. If you don’t know how to get the Logs, you can send me the message and i’ll give you the instructions.

I just got to work, I appreciate the quick responses I’ll send the files over after work :slight_smile:

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