Trying to move an NA account back to EU but the game thinks I have max character slots thanks to EU PTR character slots. I cannot delete EU character slots because there’s no server up and the aren’t showing… How do I go about resolving this?
Hello there @Kempdog,
My apologies to hear about the inconvenience with the character that can’t transfer.
Please reach us using the following link:
Have the dxdiag ready in case they ask for it:
Instructions for generating a DXdiag: Open and run DxDiag.exe - Microsoft Support.
The team in charge will make an in-depth research to find a resolution to this ASAP.
Best regards.
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