Can't play due to crashes

Game Support English Support
1

Hello!
Played 700+ hours and everything was fine until today :frowning: Game crashes every 10-15 minutes, it looks like strong freeze and sometimes you can wait and continue to play, sometimes need to restart the game.
I tried all 6 steps from pinned theme, i checked files in steam many times, reinstalled the game. After the step 6 (deleting files from %appdata%) i have these crashes every 30 sec :frowning: Please, help me with this problem.

2

Hi @Tokojami!

I hope you are doing well and welcome to the forums! :smiley:

I understand your situation and I apologize for the inconvenience this may have caused you, when the crash happens may I know if there is a crash message or crash error code?

Also just in case you haven’t please try updating your graphics card drivers.

Looking forward to your reply!

3

Thank you for your answer!
There is no message, just “New world not responding” and nothing in event log.
And i updated drivers in the beginning :frowning:

4

Hello!

My apologies to hear about this issue @Tokojami.

Just to make sure, can you please check if you already tried these steps to discard possible issues?:

Please try the following troubleshooting steps to fix this issue:

After that, please try the following steps:

  • Refresh Credentials:
  1. From the Start menu, begin typing ‘cmd’.
  2. In the results that populate, right-click the Command Prompt result and select Run as administrator.
  3. Type ipconfig /flushdns and press Enter. Wait a few seconds and when the command prompt appears, proceed to the next step.
  4. Type ipconfig /registerdns and press Enter.
  5. Type ipconfig /release and press Enter.
  6. Type ipconfig /renew and press Enter.
  7. Type netsh winsock reset and press Enter.
  • Toggling IPv6:
  1. From the Start/Windows Menu, select Settings.
  2. Select Network and Internet.
  3. In the Status section, under Change your network settings, select Change adapter options.
  4. When the Network Connections window opens, right-click your network connection.
  5. Select Properties.6. Scroll to Internet Protocol version 6.
  6. Uncheck the Internet Protocol Version 6 (TCP/IPv6) box.
  7. Select OK to save your changes for the selected network adapter.
  8. Try launching the game again. A PC restart may be necessary.
  • Repair Easy Anti Cheat: 1. Open New World in your Steam Library.
  1. Right click on New World’s list title and then Go to Settings < Manage < Browse Local Files.
  2. Open the EasyAntiCheat folder.
  3. Run as administrator EasyAntiCheat_Setup executable file.
  4. Make sure in the drop-down within EasyAntiCheat Service Setup New World is the selected game.
  5. Press Repair Service.
  • Shut down the computer completely. Turn it on, then run the Steam client as administrator and try the game again.

If you still experiencing the issue please contact our Customer Support. They will be more than glad to give you a hand and escalate the issue if is necessary. You can send the link of this post to the customer service agent so they can have a better understand of the issue.

Take care and stay safe! :grin:

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