Cant Ressurection after Oupost Rush ( Death teleporting on 3 locations)

Game Support English Support
6

Hello

Please provide us on a private message the DXDiag and in-game logs.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
  3. Paste the contents of the file into your message.

I will send you a private message to request more information to assist you with this.
@WOOLKER @MasterP4el

Thank you.

:snowflake:
(◕‿◕)

2 Likes
7

@Eula Hi, already done 3 days ago, still no answer from the support to my ticket… 12 days ticket without answer… just unlock us and seek for understanding in the logs after… I played 1,5 days, and i’am waiting for 12 days… 10 times more waiting than playing !!!

1 Like
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@Eulah i’ve done all what you say and i still being ignored by the devs …

2 Likes
9

@Tchorney same here…

1 Like
10

I begin to be mad Honestly. Almost A WEEK. Damn

1 Like
11

Terrible T_T
Maybe after [Downtime] New World Update 1.0.2 it’s will be fixed?

12

Greetings Travelers.

We apologize for this inconvenience.

In order to assist each of you please provide me on a private message the DXDiag and in-game logs.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.
  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
  3. Paste the contents of the file into your message.

@Tchorney @jh.vanhamme

Thank you for your patience and understanding.

13

I already done this just find my ticket so, all the information are there normally …

1 Like
14

@Eulah Are you kidding us ? We can’t PM, your PM are OFFLINE. Just feel like all the devs are laughing a lot about us …

1 Like
15

Hello

I sent you a message please reply so i can continue to help you :smiley:
We apologize you feel that way , we are trying our best to support all players.

Please provide on the message the ticket ID and the information requested so we can investigate this.

Thank for the patience while we work on this.

16

Okay i wait time when my problem will fix

17

My friend king raliant is having same issue and has a similar post can you help him too

1 Like
18

I have been dealing with this issue since October 8th as well. Please let me know if there is anything I can do to also have help with this issue @Eulah

I’ve submitted a bug report and contact live support to no avail.

I can retrieve any information that might be helpful. Thank you!

19

after maintence problem with me T_T WHY!?! its so HARD ONLY TP my charcter on any town! find out the reasons for your mistake after you restore the game about the fact that I’m lying around in an incomprehensible piece, you will not get any good effect

20

I’m not a Dev but according to live chat support, they are unable to perform this feature apparently. Which I thought was very shocking given the history of any MMORPG (assuming they have GM’s).

21

CS give me Ticket ID but what i saw when asked Live support?

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1111adadad965×102 46.8 KB

22

Best clip in NEW WoRLD Twitch

@Mettax
@bubbu
@MostQueuest
@Nick.theChopper
@Eskisehir
@Julius_Khan
@Iona_Arda
@jeremiah0889
@palmer660

1 Like
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@MadlyCute
@henzo.abreu2
@maxizill02
@MornGiliath
@EEDAC

24

my clan member take this problem too (((
He start streaming Twitch

25

Greetings Adventurers.

I apologize for this inconvenience.

We are aware of some issues affecting the characters.
Our Developer team is working hard make adjustments and get the game running smoothly.

Please try this troubleshooting steps.

  1. Restart PC, Restart the modem and/or router and try again.
  2. Ensure that Windows 10 is updated to the newest version.
  3. Run a Steam integrity check and attempt to login in again.

If that doesn’t work, disable iPv6.

Here the steps on how you can disable the iPv6:

  1. Use the shortcut, Windows Key + X to open the Control Panel.
  2. In the new Control Panel window, click the Network and Internet Selection. Open Network and Internet.
  3. Open Network and Sharing Center.
  4. Click Change Adapter Settings. On the left sidebar, click the Change Adapter Settings link.
  5. Right-click your connection and go to Properties. Select Properties in the drop-down menu after right-clicking your connection.
  6. Uncheck the box next to Internet Protocol Version 6 (TCP/IPv6) to disable it. Additionally: Uncheck the box next to Internet Protocol Version 5 (TCP/IPv6)
  7. Select OK to confirm the change.

If any of this steps fixed the issue report this issue with a ticket on support chat to help you to be addressed with more of our partners to create the ticket for you.

Contact Us | Amazon Games 255 (Contact Us | Amazon Games)

We are working 24/7 to make the new world experience better and better.

Thanks for all your feedback and specially your patience.

:snowflake:
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