@Eulah i’ve done all what you say and i still being ignored by the devs …
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I begin to be mad Honestly. Almost A WEEK. Damn
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Terrible T_T
Maybe after [Downtime] New World Update 1.0.2 it’s will be fixed?
Greetings Travelers.
We apologize for this inconvenience.
In order to assist each of you please provide me on a private message the DXDiag and in-game logs.
Instructions for generating a DXdiag: Open and run DxDiag.exe
Instructions for finding the in-game logs:
- Press Windows+R on the keyboard, type %appdata% and press enter.
- Open the most recent file from this folder: /AppData/local/AGS/LogBackups.
- Paste the contents of the file into your message.
Thank you for your patience and understanding.
I already done this just find my ticket so, all the information are there normally …
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@Eulah Are you kidding us ? We can’t PM, your PM are OFFLINE. Just feel like all the devs are laughing a lot about us …
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Hello
I sent you a message please reply so i can continue to help you 
We apologize you feel that way , we are trying our best to support all players.
Please provide on the message the ticket ID and the information requested so we can investigate this.
Thank for the patience while we work on this.
Okay i wait time when my problem will fix
My friend king raliant is having same issue and has a similar post can you help him too
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I have been dealing with this issue since October 8th as well. Please let me know if there is anything I can do to also have help with this issue @Eulah
I’ve submitted a bug report and contact live support to no avail.
I can retrieve any information that might be helpful. Thank you!
after maintence problem with me T_T WHY!?! its so HARD ONLY TP my charcter on any town! find out the reasons for your mistake after you restore the game about the fact that I’m lying around in an incomprehensible piece, you will not get any good effect
I’m not a Dev but according to live chat support, they are unable to perform this feature apparently. Which I thought was very shocking given the history of any MMORPG (assuming they have GM’s).
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Greetings Adventurers.
I apologize for this inconvenience.
We are aware of some issues affecting the characters.
Our Developer team is working hard make adjustments and get the game running smoothly.
Please try this troubleshooting steps.
- Restart PC, Restart the modem and/or router and try again.
- Ensure that Windows 10 is updated to the newest version.
- Run a Steam integrity check and attempt to login in again.
If that doesn’t work, disable iPv6.
Here the steps on how you can disable the iPv6:
- Use the shortcut, Windows Key + X to open the Control Panel.
- In the new Control Panel window, click the Network and Internet Selection. Open Network and Internet.
- Open Network and Sharing Center.
- Click Change Adapter Settings. On the left sidebar, click the Change Adapter Settings link.
- Right-click your connection and go to Properties. Select Properties in the drop-down menu after right-clicking your connection.
- Uncheck the box next to Internet Protocol Version 6 (TCP/IPv6) to disable it. Additionally: Uncheck the box next to Internet Protocol Version 5 (TCP/IPv6)
- Select OK to confirm the change.
If any of this steps fixed the issue report this issue with a ticket on support chat to help you to be addressed with more of our partners to create the ticket for you.
Contact Us | Amazon Games 255 (Contact Us | Amazon Games)
We are working 24/7 to make the new world experience better and better.
Thanks for all your feedback and specially your patience.
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do you really think that the cause of the bug of the server or the client of the game can be eliminated on the client side? That the reason for my character 's appearance in the closed location of bleeding sands is that I have Ipv6 ?
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i do what u write and delete my character but it no fix !!!