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Don’t forget to check the Known Issues List to see if your issue is currently being worked on by the dev team.
We also have existing workaround for some issues that you can find here:
What is your character name in New World: Henri Todoroki
What server/world did you experience your issue on: El Dorado
Describe the issue you are experiencing: Windsward player (Akuhatake is the player name) caps in Windsward war when none of the points were capped
Is this a bug or an exploit: EXPLOIT
(if a bug) How did the issue effect your gameplay: Players lost a territory when they were blatantly winning the war in defense.
(if a bug) Were you able to recover from the issue: No, that’s millions of gold lost for the yellow territory who owned it
(if a bug) Please include a screenshot or video of the issue that you have experienced:
Thanks for bringing this to our attention. @VOC provided a video of this suspected exploit.
We will also review the Twitch link offered by @Fay and try to determine whats going on.
We are sorry to hear this is affecting your gameplay and experience, we understand how this can be unfair and frustrating.
I will file a report on this. On the meantime we would like to thank you for your patience and info provided.