I really think we need some way to alter our character appearance and names beyond just the character creation stage. It’d be nice to match our appearances to the rest of our fashion at will.
Other games offer these options in their cash shops, and it definitely feels like a standard feature for the genre.
I’m not sure about names, but I agree on appearance. Names though? These are persistent worlds where player reputation will matter (and in some cases - both good and bad - it already does). I don’t like the idea of someone who has a deservedly terrible rep on a server to just be able to magically erase that with a name change.