Character cannot move after first tutorial

[Maymort]

Did not have this issue on beta.

WEIRD BUG. After the first cinematic where you arrive to the shore, I go to the captain and do the battle tutorial. I can move just fine till then. BUT as soon as the battle tutorial is over my character cannot move. No button on my keyboard nor my mouse buttons work. Except for the TAB and Right click (block) button.

I’ve already reinstalled the game 3 times. Did not change any keybind whatsoever.

Never had this issue on beta.

Thoughts?

[Chifrijo]

Hello @Maymort ! Welcome to the New World Help Forums I’m very sorry about the issue you’re experiencing.

Please try these steps:

1. Confirm your PC meets the [Minimum System Requirements]New World System Requirements - Support | Amazon Games (https://www.amazongames.com/en-us/support/new-world/g4594e7fd39eksyf/articles/new-world-system-requirements/gk4x6rafby5vtzgz)).
   2.Please note that Windows Insider builds are not supported.
2. Run a Steam Integrity Check (Steam Support :: Verify Integrity of Game Files).
3. Make sure your Windows install (Update Windows 10 171 (Update Windows 10)) is fully up to date and no update is pending.
4. Reboot System.
5. Uninstall and Reinstall New World.
6. Reinstall Easy Anti-Cheat.

We look forward to seeing you again soon.

[Maymort]

Hey Camulos,

1- I should be fine in that department. Running a ryzen 5900x and 3070 32 gb ram and so on.
2- Done
3- Up to Date
4- Done
5- Done 3 times
6 - Done

7- Already made a return request to steam.

8- Let me know if you can give me a solid cause of this issue. I might buy the game back again then.

Thanks