Character completely stuck

Game Support English Support
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  • What is your character name in New World: Muddin
  • What server/world did you experience your issue on: Apophis
  • Describe the issue you are experiencing: Sometimes my character get’s completely stuck. Unlike the moving/running bug posted on a lot of places. My character get’s 100% stuck. Can’t open inventory, turn directions or anything. Unstuck doesn’t help but Recall to Inn instantly makes my character unstuck. Unfortunately can’t Recall to Inn during war or invasion, thus getting kicked out from the game for inactivty…
  • Is this a bug? Yes it’s a bug
  • (if a bug) How did the issue affect your gameplay: Literally can’t play. Back to queue
  • (if a bug) Were you able to recover from the issue: Occasionally with Recall to Inn. Where said option is not possible, kicked for inactivity.
  • (if a bug) Please include a screenshot or video of the issue that you have experienced: Don’t have any.
  • What are the steps to reproduce the issue as you experienced: Apparently just get called for Invasion. And also happens during/after npc contact.
  • When did this happen? Multiple times at random times. 14.45 CET 2022-11-05 was the last one.
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Sorry to hear you’re having this issue, MuffinVendor.

I’ve moved this over to the support section so our support team can check into this for you.

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Also, welcome to the New World forum community, sorry it’s not under better circumstances.

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Hello @MuffinVendor ,

Greetings and welcome to the forums! :bouquet:

I am sorry to hear about the issue you have been facing with stuck character.

I request you to kindly try the basic troubleshooting of game files verification and restart the PC, to rule out the possibility of corrupted game files that might be causing this.

If issue still persists kindly reach out to live support to create a ticket for your account for this to be investigated.

You can provide them with this forum link for reference and keep the in game logs and DX Diag ready, in case required.

Instructions for generating a DXdiag: Open and run DxDiag.exe

Instructions for finding the in-game logs:

  1. Press Windows+R on the keyboard, type %appdata% and press enter.

  2. Open the most recent file from this folder: /AppData/local/AGS/LogBackups.

  3. Paste the contents of the file.

I hope this helps!

Thank you. :evergreen_tree:

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