One of my friends just started new world. I deleted my alt char and attempted to create a new char to play the game with him. When i create my char i am able to pick my name and when i click create char it tells me its unable to connect, and to try again later. Can anyone help me with this ?
Hi @Kingzero.
Hope you’re well 
I’m sorry you cannot create the character on New World Game, In this case make sure you’re not putting the same name you had with the character you deleted recently.
"“For the name being tied to the account it should be 90 days” ​that you have to re-utilize that name before it becomes available for anyone else.
If you’re putting another name, please we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
New World - Support | Amazon Games
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
Cheers!
Hi i just recently deleted my main character, if the name is tied to my account for 90 days why am i still getting the error “Login malfunction, please try again soon” whenever i try to create a new character under the character i just deleted
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Hi @davidnturtle.
Hope you’re doing well 
I understand and I know how frustrating this is,we like to take a closer look into this issue with you, when you have a chance, please use the link here to speak with our Customer Service team:
New World - Support | Amazon Games
Please make sure to have the DxDiag ready once you reach support, you can pull it following this steps:
DxDiag report:
Go to Windows Start search bar and type dxdiag.
Click on dxdiag.exe.
When green progress bar goes away, select Save All Information and save the file to their desktop.
Also please make sure you send this link to the agent so we can help you to investigate this issue, also give them all the information needed. And please let me know how was it!
If I can help you with anything else let me know.
Stay safe!
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